EUC Engineer (SC Cleared) - Consultancy in Wokingham, United Kingdom

Looking for a role with plenty of growth opportunities?

Join one of the world's leading IT services, consulting, and business solutions organization. Backed by decades of experience, the company consistently ranks among the top global IT service providers. With an international presence across multiple countries, the company has built a reputation for delivering high-quality technology services across industries including banking, healthcare, telecommunications, and retail.

The consulting firm is seeking EUC Rollout Engineers with Security Clearance (SC) or eligibility to obtain clearance to support enterprise end-user device rollout activities across Wokingham and Warwick. This is a customer-facing role focused on end-user support, device deployment, stakeholder engagement, and hands-on technical troubleshooting.

Ready to make a move? Get in touch and apply today!

Responsibilities:

• Deliver a positive and professional support experience for end users
• Build trust and strong working relationships with corporate users
• Support rollout, deployment, setup, and maintenance of end-user devices
• Provide support for desktops, laptops, printers, peripherals, and associated hardware
• Diagnose, troubleshoot, and resolve hardware, software, and system issues
• Respond promptly to user requests and ensure rapid service restoration
• Troubleshoot both onsite and remote user issues using remote support tools
• Escalate complex incidents appropriately while maintaining ownership through resolution
• Perform root cause analysis and identify recurring issue trends
• Maintain accurate documentation and update ticketing systems consistently
• Coordinate with technical teams and stakeholders to ensure service continuity
• Support administrative activities including equipment scheduling and logistics
• Ensure compliance with service desk procedures and KPIs
• Provide excellent customer service in a fast-paced environment

Essential Skills & Experience:

• SC Cleared or eligible for SC Clearance
• Experience supporting desktop, laptop, printer, and peripheral environments
• Previous experience within an IT support, helpdesk, service desk, or rollout environment
• Strong troubleshooting and diagnostic abilities
• Knowledge of end-user devices and workplace technologies
• Excellent communication and interpersonal skills
• Strong customer-facing experience with the ability to engage effectively with stakeholders
• Ability to work effectively under pressure and meet SLA/KPI targets
• Strong listening and problem-solving skills
• Good multitasking and organisational skills
• Proficiency in Microsoft Office applications and office tools
• Experience with ticketing systems and documentation practices
• Ability to work independently and collaboratively within teams

Desirable Skills:

• Prior device rollout or migration project experience
• Experience supporting enterprise users within large environments
• Familiarity with remote monitoring and management tools
• Experience working in customer-facing environments

Contract Details:

• Location: Wokingham and Warwick, UK
• Employment Type: Contract (6 months)
• Working Model: Onsite - 5 days per week
• Open Positions: 4 (2 in Wokingham, 2 in Warwick)

Salary: 

• £220 per day