Summary
We currently have an exciting opportunity for an IT Support Apprentice to join our IT Support team based in our Bristol office.
This IT apprenticeship offers you the opportunity to gain a formal IT qualification (Microsoft Azure Cloud Support Specialist Level 3 Apprenticeship) as well as receiving paid on-the-job training.
- Wage
Competitive
Competitive wage offered
£24,500 pa plus a 4% pension contribution.
- Training course
- Information communications technician (level 3)
- Hours
- Full time- Office Based- Monday to Friday 9am to 5pm
35 hours a week
- Start date
Monday 2 November 2026
- Duration
1 year 6 months
- Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Join the IT Services function, supporting the IT Support team in delivering high-quality technical support across the firm
- Gain hands-on experience providing deskside support and troubleshooting endpoint devices
- Support colleagues with Microsoft 365, mobile devices, printing, scanning, video conferencing, and AV technology
- Assist with resolving user access issues, incidents, and technical queries
- Contribute to knowledge management and documentation to improve service delivery
- Work closely with the Service Desk, Desktop Support Analysts, Infrastructure teams, and IT Training teams
- Help ensure issues are resolved efficiently and colleagues receive a consistent support experience
- Develop technical skills through a combination of structured learning and supervised, hands-on experience
- Build experience within a live professional services IT environment while working towards an industry-recognised qualification
Support IT projects requiring Level 2 involvement, including:
- Hardware refresh programmes
- Office moves and changes
- Application deployments
- Device configuration and setup
- System and device migrations
Where you'll work
3 Temple Back East
Bristol
BS1 6DZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
QA LIMITED
Training course
Information communications technician (level 3)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
Training takes place on the job at our Bristol Office
More training information
This IT apprenticeship offers you the opportunity to gain a formal IT qualification (Microsoft Azure Cloud Support Specialist Level 3 Apprenticeship) as well as receiving paid on-the-job training.
Occasional travel to other WBD office locations may be required for training, induction, project work or team support.
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Presentation skills
- Logical
- Team working
Other requirements
- Passing a Disclosure and Barring Service (DBS) check