IT Support Level 3 Apprenticeship - Allware Systems in… - Jobeax
Vacancy description
IT Support Level 3 Apprenticeship - Allware Systems in Dorking, United Kingdom
United Kingdom, Dorking
Launch your IT career with an IT apprenticeship at Allware Systems!
Support customers, solve real technical issues and learn from expert engineers through a supportive apprenticeship.
About the role
We are looking to add an apprentice to be an active part of the helpdesk team. The main focus will be around IT support. You will answer end-user support requests received via email, online forms and the telephone. Working at the forefront of the support department, you will prioritise and log support requests, liaise with clients to diagnose and fix problems and escalate issues to more experienced engineers where necessary.
Responsibilities
Answer telephones and email, log calls, identify urgency and impact, ensure timely resolution of jobs
1st level support – solve simple queries
Routine housekeeping on servers; eg backups, anti-virus, updates and renewals
Grow technical knowledge and ability to solve problems and provide on-going support for clients
Check-in orders, prepare jobs for invoicing
Initial credit control
Assist 2nd level support technicians
Call clients to keep them informed of progress and ensure they are satisfied with our work
Correctly identify customer needs and future needs and convert them into actions
Desirable skills
Self-motivated with the ability to get on well with customers
Have a confident and professional approach to their work
Have a commitment to learning new processes
Good interpersonal skills
Good team player
The ability to prioritise work loads
A willingness to learn new technologies
Excellent problem solving skills
First class communication skills (written and spoken)
A familiarity with all versions of Windows and Office and Microsoft Server 2012 / 2022
Due to the location, the ideal candidate will need to hold a full driving license
Entry requirements
3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
GCSE Maths and English (or equivalents) at grades 3+ (D or above)
Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
Working hours
Monday to Friday, 9am - 5pm
Benefits
Social events
Free coffee and tea
Pension contribution scheme
Future prospects
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
About the Company
Since 2001 Allware Systems have supported a wide range of clients with their IT services throughout the UK.
Allware’s organisation focus is to be customer led, by supplying solutions that meet our customer’s needs. The ever-changing world of technology means that we constantly adapt our resources to support the latest technology breakthroughs and offer cutting edge solutions. We have a highly trained team of engineers on call that can help with a diverse range of problems and advise on the right solution.
Security is one of our core areas of focus and we have a number of qualified security advisors to help review existing systems and advise on how to improve security.
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
How to apply
To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.
Launch your IT support career at Leap IT! Earn while you learn, troubleshoot real-world issues, help clients and build hands-on skills across systems, networks and hardware. You will be responsible for: - Take all incoming support calls (Support Queue), 3CX will ring agents with the lowest call count first to ensure call ...
... opportunity to be part of a dynamic team focused on providing excellent support and helping the business grow. There will be opportunities to progress your career within the company. As the primary interface between the company, its customer base and outside suppliers, it is essential the successful candidate exhibits a professional ...
Launch your IT career with Lawrence David! Gain hands-on IT experience, earn a recognised apprenticeship qualification and build valuable skills with an experienced IT team. Are you passionate about technology and looking for your first step into the world of IT? We’re looking for an IT Support Technician Apprentice to ...
... looking to build a career in IT infrastructure, networking, or systems support. Over the course of your apprenticeship you will develop in depth knowledge of: - IT fundamentals (hardware, software, operating systems) - Networking principles (TCP/IP, DNS, DHCP, LAN/WAN) - Cybersecurity fundamentals - ITIL service management ...
About the Role We're looking for a motivated Cloud Support Specialist Apprentice to join our team and complete a Level 3 apprenticeship. This is a great opportunity to start or develop a career in cloud computing, IT support, and digital technologies. As a first point of contact for customers, you'll support Microsoft 365, ...
... be seconded to an IT business in Redditch while undertaking an apprenticeship training program with QA. Responsibilities - Learning many aspects of providing support to customers, including helping users who have technical issues or need help with supporting applications - Dealing with alerts and automated system monitoring ...
... support the IT Service Delivery team in providing friendly, professional, & timely technical support to staff across the business. This apprenticeship will develop IT support skills, with a strong emphasis on customer service, first-line troubleshooting, device setup, helping users get the best from company systems. Wage £16,640 ...
Launch your IT career with hands-on helpdesk experience! Support customers, solve real technical issues and earn a recognised apprenticeship qualification while learning from expert engin... About the role You will provide exceptional remote and onsite support of Total Group’s customers and ensure all service standards ...
... Exciting Additional Benefits – Throughout your apprenticeship, you will be supported by our experts and many fellow apprentices. You will also have the opportunity to enjoy other employee benefits including access to our discounts scheme, an on-site gym, and a subsidised on-site restaurant. If aged 18 and over, you will ...
... course Recruiter (level 3) Hours Mon - Fri 8:30 a.m. - 5:30 p.m. (1 hour lunch). 40 hours a week Start date Monday 12 October 2026 Duration 1 year 3 months Positions available 1 Work Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience. What you'll do at work Duties: - Represent ...
... Level 6 apprenticeship - Ongoing mentoring and development from experienced engineers and technical specialists - Quarterly performance bonus scheme - Opportunity to gain hands-on experience across IT support, customer service, digital systems, and managed print solutions - Clear career progression opportunities within ...
... support within the managed services team. The role will be varied and provide opportunity to assist and or deliver internal and customer projects. Responsibilities - Frontline IT support up to 2nd line for end users providing first contact fix where possible - Systems administration of cloud technologies such as O365, ...
... tools and exposure you will need to become an expert in the industry and power your potential! Summary of the role: The Level 3 Business Administration Apprenticeship develops the knowledge, skills and behaviours needed to support the effective running of an organisation and prepare for future management responsibilities. ...
... experience. What you'll do at work Administrative support to Estates team: - Manage incoming emails, requests and administrative queries relating to estates and facilities - Provide day to day administrative support to the Estates and Facilities Manager and Estates team - Maintain organised digital and physical filing systems ...
... IT technical salesperson (level 3) Hours Monday to Friday 9am to 5pm. 37 hours 30 minutes a week Start date Monday 12 October 2026 Duration 1 year 4 months Positions available 1 Work Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience. What you'll do at work Sales & Business ...
... Course duration 24-36 months Applicants will display a good attitude, a positive approach to learning & development and a high level of ambition - Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment - Please note that this apprenticeship includes block release ...
... independently and to take responsibility - Ability to work with a range of internal and external people - Ability to communicate effectively in a variety of situations - Ability to operate in a secure manner Training schedule IT Technical Salesperson Level 3 Apprenticeship Standard Requirements Essential qualifications ...
Level 3 Practitioner – Reading, Berkshire Start Date: ASAP Salary: £30,000+ per annum Contract: Full-Time | Permanent A fantastic opportunity has arisen for a passionate and committed Level 3 Practitioner to join a friendly and supportive nursery in Reading. This role is ideal for an enthusiastic Level 3 Practitioner who ...
Summary This Level 2 Support Worker Apprenticeship with Consensus is the perfect opportunity to earn while you learn. You'll gain hands-on experience, receive full training and work towards a nationally recognised qualification all while being paid from day one. Wage £15,392 to £24,454.04, depending on your age National ...