IT Technician Apprentice in Bromsgrove, United Kingdom - Jobeax
Vacancy description
IT Technician Apprentice in Bromsgrove, United Kingdom
INVOCO LTD
RemoteWork from anywhere
Full-timeStandard weekly hours
£19k per annum
United Kingdom, Bromsgrove
IT Technician Apprentice in Bromsgrove, United Kingdom is listed on Jobeax. Browse 10,000+ vacancies available.
Summary
Launch your tech career with Invoco Telecom in Bromsgrove as an Apprentice Customer Support Engineer. You’ll help customers with VoIP and broadband services while building your networking and troubleshooting skills, with potential progression to a degree for the right candidate.
Wage
£19,000 a year
Training course
Information communications technician (level 3)
Hours
Monday- Friday
9am- 5pm.
35 hours a week
Start date
Monday 19 October 2026
Duration
1 year 10 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Be part of our award-winning first-line customer support team, handling calls and emails, logging tickets, and resolving VoIP and broadband issues
You’ll receive expert training from experienced engineers, gain real-world telecoms experience, and build the technical and communication skills to progress into a full-time Customer Support Engineer role
A fantastic opportunity to start your tech career with full training and development
Where you'll work
7 The Courtyard, Buntsford Drive Bromsgrove B60 3DJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
THE DEVELOPMENT MANAGER LTD
Training course
Information communications technician (level 3)
What you'll learn
Course contents
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
Information Communications Technician Level 3 Apprenticeship Standard
The successful candidate will undertake a 22-month nationally recognised qualification through TDM
This work-based programme includes quarterly online block weeks, weekly off-the-job training and monthly coaching sessions
The apprentice will have a workplace mentor and will complete an external end-point assessment
Knowledge areas include:
Hardware and networking
Software and security
ICT administration
Requirements
Essential qualifications
GCSE in:
English (grade 4)
Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Analytical skills
Logical
Initiative
Non judgemental
Patience
Other requirements
Can you to be at the place of work on a daily basis?
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