Lead Applications Support in Holborn, United Kingdom - Jobeax
Vacancy description
Lead Applications Support in Holborn, United Kingdom
Experis
RemoteWork from anywhere
HybridMix of office and remote
£65k - £70k per annum
United Kingdom, Holborn
Salary: £65,000 - 70,000 per year Requirements:
Strong experience supporting enterprise applications in production
Solid understanding of Incident, Problem and Change Management
ITIL-based service management experience
Excellent troubleshooting and analytical skills
Experience with monitoring and alerting platforms
Ability to manage multiple priorities in a fast-paced environment
Strong stakeholder communication skills
Experience within wealth management, investment management, private banking or financial services
Knowledge of ServiceNow
SQL and scripting/automation experience
Experience working with third-party vendors and managed service providers
Understanding of operational resilience and security controls
Responsibilities:
Supporting business-critical enterprise applications in a live production environment
Managing incidents, problems and changes in line with ITIL best practice
Performing root cause analysis and driving service improvement initiatives
Monitoring application performance, availability and operational health
Supporting releases, deployments and production change activities
Working closely with business stakeholders, product teams and third-party vendors
Automating manual processes and enhancing operational efficiency
Contributing to operational resilience, disaster recovery and service continuity initiatives
Technologies:
Support
ITIL
SQL
Security
ServiceNow
More:
We are a leading UK wealth management organisation supporting critical enterprise applications across a high-performing financial services business. We offer a hybrid working model, typically 50% London office and 50% remote, along with the opportunity to support high-profile financial platforms, join a collaborative technology team with strong investment in modernisation, and benefit from excellent career progression opportunities. We also offer a competitive salary, bonus and comprehensive benefits package.
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