A leading IT solutions provider in South Yorkshire is seeking a Smart Technology Support Apprentice to join their growing team.
This is an excellent opportunity for an individual looking to build a career in technology, gaining valuable hands-on experience working with innovative smart systems and connected devices. As an apprentice, you will develop practical skills in installing, configuring, maintaining, and supporting a range of smart technologies while working alongside experienced engineers and technical specialists.
KEY DUTIES -
· Assist with the installation, setup, configuration, and ongoing maintenance of smart technology solutions, including IoT devices, network equipment, tablets, sensors, hubs, and connected systems.
· Provide first-line technical support by responding to customer queries, diagnosing issues, and resolving problems where possible, escalating more complex cases to senior team members.
· Support customers with software updates, device connectivity, system integrations, and the effective use of smart technology platforms, including security, energy management, and automation systems.
· Help maintain accurate records of technology assets, service activities, and technical documentation.
· Work closely with experienced engineers to develop technical knowledge and practical skills across a variety of smart technology environments.
· Deliver excellent customer service while ensuring support requests are handled efficiently and professionally.
· Adhere to company procedures and health and safety requirements when working on customer sites.
CANDIDATE REQUIREMENTS
The ideal candidate will demonstrate:
· Strong ability to work independently and take initiative when required.
· Excellent teamwork and collaboration skills.
· Good organisational skills with the ability to manage tasks effectively.
· Strong written and verbal communication skills.
· A positive, self-motivated attitude with a willingness to learn.
· A keen interest in technology, smart systems, and IT support.
· Strong problem-solving abilities and attention to detail.
· A professional and customer-focused approach.
What You'll Gain
· Hands-on experience with the latest smart technologies and connected systems.
· Mentoring and support from experienced IT and smart technology professionals.
· The opportunity to develop a long-term career within the fast-growing technology sector.
· Exposure to real-world projects across a variety of customer environments.