Technical Support Analyst in Norwich, United Kingdom - Jobeax
Vacancy description
Technical Support Analyst in Norwich, United Kingdom
PURE RESOURCING SOLUTIONS LIMITED
HybridMix of office and remote
£31k per annum
United Kingdom, Norwich
Technical Support Analyst in Norwich, United Kingdom is listed on Jobeax. Browse 7,000+ vacancies available.
Salary: £31,000 - 31,000 per year Requirements:
Experience in a Technical Support, Application Support, Service Desk or similar role
Strong troubleshooting and problem-solving skills
Excellent written and verbal communication skills
The ability to explain technical concepts clearly to non-technical users
Strong customer service and relationship-building skills
Experience working within a Microsoft 365 environment
Basic SQL knowledge would be advantageous
A proactive, organised and customer-focused approach
Comfortable working independently whilst contributing to a collaborative team
Responsibilities:
Provide 1st and 2nd line support for a SaaS software platform
Manage and resolve customer support tickets through to completion
Investigate, troubleshoot and diagnose technical issues
Deliver software onboarding, demonstrations and customer training
Support software installations and system configuration
Create and maintain customer-facing documentation and knowledge articles
Build trusted relationships with customers and provide an outstanding support experience
Identify opportunities to improve products, processes and customer outcomes
Work closely with colleagues across support and development teams
Technologies:
Support
Microsoft 365
SQL
Office 365
More:
We are a growing SaaS business with a well-established customer base across the UK, and we are expanding our customer support function. This is a hybrid role based in Norwich with a 35-hour working week, 5-10% annual bonus, 20 days holiday plus Bank Holidays, free parking, ongoing training and career development opportunities, and a supportive, collaborative team environment. The role also includes occasional travel to our London office, customer sites and industry events, along with a 1 in 4 Saturday morning on-call rota with time back in lieu.
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