Technology Support Analyst in Northampton, United Kingdom - Jobeax
Vacancy description
Technology Support Analyst in Northampton, United Kingdom
MND Association
HybridMix of office and remote
United Kingdom, Northampton
No two days are the same for a Technology Support Analyst . From resolving technical challenges and supporting Microsoft 365 services to configuring devices and helping users get the most from technology, this role sits at the heart of a busy technology function. The Technology Support Analyst will bring strong technical knowledge, excellent problem-solving skills and the ability to communicate solutions clearly.
As a Technology Support Analyst , you'll provide first and second line support across the Motor Neurone Disease (MND) Association, ensuring colleagues and volunteers can access the technology, systems and services they need. You'll work across Microsoft 365, communication platforms, user administration and device support, delivering a responsive and reliable service.
Main Responsibilities
Provide first and second line technical support to employees and volunteers
Resolve incidents, requests and problems within agreed service levels
Provide advice and training to office staff, regional staff, and volunteers, on various software packages, office systems, cloud platforms, digital services, operating systems, printers, and telephony
Configure, maintain and support Microsoft 365 services and Windows environments
Support communication systems, telephony services and mobile devices
Set up, induct and offboard users, ensuring appropriate system access
Configure and maintain laptop devices, including patch management
Effectively support users with varying levels of technical knowledge
Escalate issues to specialist teams and third-party providers when required
Contribute to the service desk knowledge base and technology improvement activities
Support technology projects, disaster recovery testing and meeting room equipment management
About You
Experience in a Technology Support Analyst or similar IT support role
Working knowledge of Windows operating systems, ADS, DNS, DHCP and Group Policy
Experience supporting Microsoft Exchange and Microsoft 365 applications
Experience supporting, maintaining and configuring Windows Server environments
Working knowledge of communication systems and mobile telephony
Strong troubleshooting and problem-solving skills
Experience of delivering support, advice and training to end users with varied IT literacy
Excellent organisation skills with the ability to prioritise competing demands
Strong customer service skills and an empathetic approach to supporting users
Ability to be flexible in working hours in required
Hybrid working Expectations: 3 day per week Northampton office attendance
Further information about working for the MND Association and full job description is available in the attached Candidate Pack.
We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders. As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.
What We Offer
28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
24/7 GP access via phone and video
Life assurance and confidential counselling helplines
Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
Access to Benefit Hub for discounts on everyday shopping
Enhanced pension scheme
Opportunities for training and personal development
Hybrid working
Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND. We fund ground-breaking research. We campaign for better care. We’re here for everyone who needs us. Because with MND, every day matters.
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