... carried out with minimal disruption to services. - Document complex issue resolutions and solutions, contributing to the knowledge base to assist lower-tier support teams and end-users. - Provide guidance and training to 1st and 2nd line support staff to enhance their technical skills and improve overall service quality. ...
... mission-ready at all times. We're looking for a 2nd Line IT Support Engineer to strengthen our IT operations and ensure our systems, offices, and people are supported with reliable, secure, high-performing technology. What will you be doing? This is a hands-on technical role — combining escalated user support, deeper infrastructure ...
... Directory - Cisco - Hardware - Support - Linux - Mobile - Security - ServiceNow - Windows - Network More: This is a 6-month contract role for an experienced Desktop Support Engineer, offering the opportunity to provide high-quality 2nd line support in a professional, technology-focused environment. Our team values exceptional face-to-face ...
... What you'll be doing - Act as the first point of contact for all IT support queries via phone, email, and ticketing system. - Escalate unresolved issues to the MSP (3rd line) with clear documentation and context. - Liaise with the MSP to ensure SLAs are met and service quality is maintained. - Maintain IT asset inventory ...
Job Purpose. As a 2nd Line Support Engineer, you will provide advanced technical support for complex issues escalated from the Service Desk. You will diagnose and resolve hardware, software, and network problems, working with internal teams and external partners to minimise business disruption, maintain system performance, ...
1st Line Support Technician Location: Canterbury, Kent Salary: £26,500 - £28,500 per annum Hours: Monday to Friday, 08:30 - 16:30 Type: Full Time, Permanent The Company Due to continued business growth, an exciting opportunity has arisen for a 1st Line Support Technician to join a well-established and growing technology ...
Job Title: 1st Line Support Technician Engagement: Full-time, permanent Location: Norwich Working hours: Between 0700 - 2000 shift rotation Salary: Up to £28,000 About the role You will provide support to our customers, working across an array of different technologies and setups. Whether it’s over the phone, through remote ...
2nd Line Support Technician Location: Ringwood, Hampshire Salary: £26,000 – £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role We are looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer ...
Title: 1st Line Support Analyst The Programme and Project Partners (PPP) model was mobilised in 2019 with the purpose of transforming major project delivery at the Sellafield nuclear site. The partnership is delivering a 20-year pipeline of major infrastructure projects to support the decommissioning of Sellafield and to ...
... where required. - We participate in an out-of-hours support rota. Technologies: - Active Directory - Azure - Cloud - Cisco - Firmware - Hardware - Hyper-V - Support - Microsoft 365 - PowerShell - Security - TCP/IP - VMware - Windows - Office 365 More: We are offering a permanent, full-time 2nd Line IT Support Analyst opportunity ...
... organisational security policies and procedures, including data protection and access controls. - Collaboration with Teams: Work collaboratively with other support teams, including 2nd and 3rd line support, to resolve complex issues and ensure seamless service delivery to customers. Requirements: - Basic knowledge of Microsoft ...
... who is comfortable asking questions and seeking clarification when required. - Full UK driving licence and vehicle required. Responsibilities: - Provide first-line IT support to end users across hardware, software, network and connectivity issues. - Carry out initial troubleshooting and resolve issues where possible within ...
... and loves helping people. We’ll back your growth with a wide range of development and career directions open to you. Many of our colleagues have moved from 2nd line into 3rd line roles. Enjoy flexibility, great benefits, and work that feels good because it matters. Be part of one of the UK’s Great Places to Work! You have ...
Salary: £25,000 - 30,000 per year Requirements: - Previous experience in a 1st Line Support or Helpdesk role within an MSP environment - Strong troubleshooting and problem-solving skills - Familiarity with Windows 7, 10, and 11 - Experience with Microsoft technologies, including Active Directory, Group Policy, server maintenance, ...
We’re looking for an 2nd Line IT Support Technician to provide professional and effective support to our small in-house IT Department. This is a key role managing the daily delivery of all technical support activities across our school site. In this post, you would assist the IT Manager with the maintenance and development ...
... thrives on collaboration. Imagine loving what you do and where you do it. Target Openings What Is the Opportunity? Under general supervision provides 1st and 2nd line IT Technical Support to Travelers UK staff. Ensures that customers have optimum use of corporate IT Systems, with specific responsibilities for all Core Systems, ...
... do, whilst creating a culture where you can thrive and do your best work. And as part of our team of dedicated IT Support Technicians, you’ll be providing 2nd Line and Desktop Support to approx. 1400 users covering cutting edge hardware, software and infrastructure technologies. As our 2nd Line IT Support Technician based ...
... seeks opportunities to improve services, simplify processes and leverage emerging technologies such as AI and automation. We are currently looking for a 1st Line IT Support Technician to join our growing, dynamic Technology team who are fully committed to providing exceptional service by placing the users experience at ...
... expand your skill set and take the initiative, whether it’s learning a new tech tool or streamlining a process. • Growth Mindset: Whether you’re already a seasoned 3rd Liner or a strong 2nd Liner ready to step up, you’re eager to learn, adapt, and take on more responsibility in a smaller team. • People Skills: You know how to ...