TEACHERACTIVE
IT Helpdesk Support
- Contract
163 / year
... Responsibilities: - Act as the first point of contact for IT-related queries via phone or helpdesk system - Log, track, and resolve tickets using Jira Helpdesk software, ensuring compliance with SLAs and KPIs - Escalate unresolved issues to second-line support or external vendors as required - Provide guidance and support to ...
United Kingdom, Attleborough