Summary The apprentice will support the IT Service Delivery team in providing friendly, professional, & timely technical support to staff across the business. This apprenticeship will develop IT support skills, with a strong emphasis on customer service, first-line troubleshooting, device setup, helping users get the best ...
... contact for IT support across the organisation. - Manage and triage tickets through NinjaOne. - Diagnose and resolve hardware, software, account and connectivity issues. - Provide hands-on and remote support to users. - Support head office staff through walk-up IT support. - Provide remote support to users across a national ...
Salary: £25,000 - 30,000 per year Requirements: - Previous experience in a 1st Line Support or Helpdesk role within an MSP environment - Strong troubleshooting and problem-solving skills - Familiarity with Windows 7, 10, and 11 - Experience with Microsoft technologies, including Active Directory, Group Policy, server maintenance, ...
... 3+ years of experience working in a highly customer-facing role (ideally within IT Support, Service Desk, or a similar technical environment). - Technical Aptitude: Strong hands-on experience troubleshooting hardware, software, and basic network issues. Familiarity with process-driven applications, agile workflows, or ...
Summary You will be responsible for system wide technical support including workstations, laptops, printers, audio-visual, telecoms and printing. In co-operation with teachers, you will support the teaching of IT by preparing relevant materials and working alongside pupils and teachers in the IT suites. Wage £20,800 a year ...
... providing additional support during peak workloads. - Collaborate with IT administrators on tasks requiring a collective effort. Site Support: - Collaborate with the IT team to set up IT infrastructure and systems for new company locations, ensuring a seamless transition and efficient operation. - On-site IT support of ...
... support to the business by administering IT systems and implementing support processes and efficiencies using automation. Additionally, there will be opportunities to be involved in the technical delivery of projects which require a strong emphasis on security, and resilience, showing a positive attitude and demonstrating ...
... the Customer Support group is aligned to both strategic Customer demands in a given region. Working as part of the Customer Support group, this role interacts with multiple functions within the Customer Support IT group and with other groups within the wider IT team. In a day-to-day capacity, the Junior Local IT administrator ...
... scripts/automation What’s In It for You - Career progression opportunities within a global organisation - Exposure to international projects and change initiatives - A supportive, inclusive culture where your development matters - The opportunity to help shape the next chapter of our business - Competitive salary and benefits package ...
... to build your knowledge - Assist with creating and updating help guides and documentation - Help colleagues with various administrative and support tasks - Commit to learning about school processes, data protection, and education standards - Follow company policies, including health and safety and equality practices Where ...
... opportunity for an IT Support Apprentice to join our IT Support team based in our Bristol office. This IT apprenticeship offers you the opportunity to gain a formal IT qualification (Microsoft Azure Cloud Support Specialist Level 3 Apprenticeship) as well as receiving paid on-the-job training. Wage Competitive Competitive wage ...
... employee / 3% employer). Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: 1st Line Support, 2nd Line Support, IT Support Analyst, Desktop Support Engineer, Helpdesk Technician, Service Desk Analyst, Technical Support Specialist, Systems Support, SQL Support, PC Maintenance ...
... the task and escalate where appropriate - Install or undertake basic software upgrades,either physically or remotely - Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements - Provide remote/F2F support to resolve customer requirements - Maintain a ...
Title: IT Customer Support Technician About the Role We are seeking a proactive and customer-focused IT Desktop Support Technician to join our IT team based in Tidworth. In this hands-on role, you will be responsible for delivering high-quality desktop support services, configuring and deploying IT equipment, and ensuring ...
... opportunity to be part of a dynamic team focused on providing excellent support and helping the business grow. There will be opportunities to progress your career within the company. As the primary interface between the company, its customer base and outside suppliers, it is essential the successful candidate exhibits a professional ...
Title: Senior IT Customer Support Analyst, Desktop Support KBR is seeking a Senior Desktop Support Team Lead to provide advanced technical support and technical leadership across enterprise desktop services throughout the United Kingdom and supported regional locations. Acting as a senior escalation point, this role is ...
... or ill health - Practice and promote equality and diversity and the fair and equitable treatment of all staff and customers within the scope of the post - To support and participate in the formulation of standards and procedures for quality management and customer care expectations CORPORATE ACCOUNTABILITIES (applicable ...
... depth understanding of Cyber security Monitor system performance, capacity, availability, and infrastructure health. Ensure compliance with IT governance, security policies, and operational standards. End-User Computing Support Provide advanced desktop, laptop, printer, Mobile device (iOS) and branch office IT support. Deliver ...
... Plus. - Support Microsoft 365 services and related cloud technologies. - In depth understanding of Cyber security - Monitor system performance, capacity, availability, and infrastructure health. - Ensure compliance with IT governance, security policies, and operational standards. End-User Computing & Branch Support - Provide ...
... of user support, including desktop and peripheral hardware support, application support, network connectivity and remote connectivity. Remote and telephone support of mobile/European users will also be required. Work within the Service Desk team in supporting and delivering all aspect of services - 1/2 line support (capable ...