Fitch Group is currently seeking a Service Desk Technician based out of our London office. As a leading, global financial information services provider, Fitch Group delivers vital credit and risk insights, robust data, and dynamic tools to champion more efficient, transparent financial markets. With over 100 years of experience ...
... experience, such as RingCentral and 3CX. - Desirable skills include mobile device management experience. Responsibilities: - We will provide 1st and 2nd line technical support for a variety of IT queries in a professional and efficient manner, maintaining excellent customer service at all times. - We will respond to and resolve ...
... and configure new user devices. - Support Windows-based environments. - Assist with user account administration and access requests. - Escalate more complex technical issues where appropriate. - Maintain accurate records within the IT service desk system. - Support IT projects and technology rollouts across the business. ...
... service skills - Highly organised with the ability to prioritise workloads effectively - Strong troubleshooting and problem-solving ability - Able to research technical issues independently and recommend solutions - Full UK driving licence - Knowledge of Unix/Linux is desirable - Experience working with ticket management systems ...
... Full Time My client is looking for an experienced 1st & 2nd Line IT Support Engineer to join their IT department. This is a hands-on support role, providing technical assistance to users while helping to maintain and support the organisation's IT environment. Key Responsibilities - Provide 1st and 2nd line technical support ...
... Rotating shifts between 8:00am and 5:00pm Working as part of the IT Service Desk, you'll provide 1st line support to users across the organisation, resolving technical issues and service requests while delivering excellent customer service. Key Responsibilities - Provide 1st line IT support via phone, email, Teams and self-service ...
... ensuring adherence to agreed Service Level Agreements (SLAs). - Complete daily backup checks, resolving or escalating any issues identified. - Provide first-line technical support to clients, both independently and as part of a collaborative team. - Assist the Call Centre Coordinator when required. - Act as an escalation point ...
... home-working policy Technologies: - Active Directory - Excel - Hardware - Support - ITIL - SQL - Windows - Office 365 More: We are ILG, an award-winning, market-leading 3PL specialising in high-quality order fulfilment and delivery services for premium brands in the beauty, fashion and wellbeing sectors. We invest in training ...
... Rotating shifts between 8:00am and 5:00pm Working as part of the IT Service Desk, you'll provide 1st line support to users across the organisation, resolving technical issues and service requests while delivering excellent customer service. Key Responsibilities - Provide 1st line IT support via phone, email, Teams and self-service ...
... Leadership Team of the Year 2023. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage our colleagues to progress, including into other teams and departments. Join our friendly company with a great team and positive ...
... tickets, and resolving VoIP and broadband issues - You’ll receive expert training from experienced engineers, gain real-world telecoms experience, and build the technical and communication skills to progress into a full-time Customer Support Engineer role - A fantastic opportunity to start your tech career with full training ...
... application. + Familiar with pressure equipment / piping and hazards of working on pressurised systems. + Must have completed and passed level 1 and 2 internal technical training. + Must be able to pass the STATS pre-employment physical tests. + Must have worked in an industrial and mechanical environment. + Mechanical aptitude ...
... service while resolving a wide range of IT, hardware and software issues. The Role As a 1st Line Support Technician, you will provide telephone and remote technical support to customers, ensuring issues are resolved efficiently and professionally. Working as part of a collaborative technical team, you will diagnose faults, ...
... bring - Proven experience working within a customer service based role - Excellent verbal communication skills with the ability to communicate effectively with technical and non-technical customers - Organisation and time management skills - To be a problem solver and capable of gathering relevant data and identifying potential ...
Electrical Workshop Technician Location: Flexible / Remote Rate: £16 - £17 per hour Shifts: Monday to Friday 08:00 - 16:30 Start Date: ASAP About the Role We are currently recruiting for an Electrical Workshop Technician to join a busy and expanding workshop team supporting major events and infrastructure projects
... Troubleshoot hardware, software and Microsoft 365 issues - Support users with password resets, account administration and access requests - Escalate complex technical issues to senior engineers where required - Assist with device setup, configuration and deployment - Support Microsoft Windows desktop and laptop environments ...
Location: Belfast, United Kingdom Thales is a global technology leader with more than 83,000 employees on five continents. With over 7,500 people in the UK, operating across defence, space, aerospace, and digital security, we help build a future we can all trust. Thales supports the security and stability of our nation ...
... Cloud - Hardware - Support More: We are a Managed Services Provider looking for an apprentice to support our clients remotely and onsite. Our team is highly technical, and this role offers opportunities to get involved in technical support, project work, maintenance, upgrades, and other areas of the business. last updated ...
... determining appropriate solutions based on the information collected and provided by customers. Excellent customer service is required and accompanied by good IT technical skills. The need to accurately capture and handle all calls with the goal of resolving as many as possible at the first point of contact (first time fix) and ...
... building, and deploying PCs using MECM, Configuration Manager, or similar tools. - Excellent customer service and communication skills, with the ability to explain technical concepts to non-technical users. - Strong problem-solving skills and a proactive approach to resolving issues. - Full UK driving licence required. A company ...