... criteria. - Maintain traceability and support test coverage - Own and maintain requirements traceability matrices (RTMs) to ensure all requirements are fully tested. - Partner with QA, Technology Quality Management, and delivery teams to validate requirements, acceptance criteria, and test scenarios. - Support the definition ...
United Kingdom
View vacancy... (e.g. resolution rates, AI involvement, user satisfaction). - Use Intercom and analytics tools to identify gaps, trends, and opportunities for improvement. - Test and iterate on content to enhance effectiveness and reduce manual support load. Platform & Process Ownership - Manage chatbot content within Intercom, ensuring ...
United Kingdom, Wilmslow
View vacancyKey Essential Skills · Trade Floor Desktop Experience - 2nd line Support, providing on-site, walk-up, and remote support to front office users and trading staff · Ability to provide a high level of customer service and act as a first point of escalation for high-priority incidents and VIP users · Extensive experience
United Kingdom, London
View vacancy£26.23k - £31k per annum
... and a leader in the use of BIM (Building Information Modelling) software. Because architecture is incredibly demanding in terms of infrastructure, having the latest, most reliable technology is a key factor in our continuing growth. As an IT team, we are passionate about delivering systems that truly make a difference to ...
United Kingdom, Bristol
View vacancy£35k - £60k per annum
... consumer experience isn’t just about finding a vehicle; it’s multi-faceted, allowing consumers to research, refine, and buy in one place. We are looking for a Data Analyst with experience of complex consumer journeys to help us build and evolve our consumer products. As a Data Analyst, you will play an important role in one of ...
United Kingdom, Manchester
View vacancy- Remote
- Hybrid
- On-site
- Full-time
- Contract
£35.53k per annum
... seeking a new challenge, our scale and ambition create opportunities for you to shape your own career. Ready to make a splash? Join our team today. Deskside Analyst (2nd Line Support) South West Water | Pennon Group Location: Exeter HQ Salary: £35,530 + excellent benefits Contract: Full Time, Permanent Be the Technical ...
United Kingdom, Exeter
View vacancyJob Description Please note, role can be remote or Hybrid, subject to location. Join our skilled team as an Oracle Database Application and Support Analyst, supporting software solutions for 100+ esteemed customers, including prominent names in the Public Sector. This unique opportunity involves working with a mix of on-premises, ...
United Kingdom
View vacancyTitle: Service Desk Analyst (6 month contract) Location: Rochdale, UK Division: Agilisys Managed Services Reports to: Service Desk Manager Are you ready to drive digital transformation and innovation within a dynamic organisation focused on delivering exceptional public services? Do you have a passion for helping clients ...
United Kingdom, Rochdale
View vacancy£52k per annum
- Own incidents and service requests end-to-end, ensuring timely resolution and accurate documentation - Provide advanced remote and onsite support for Windows, macOS, and mobile devices - Troubleshoot Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint - Diagnose and resolve issues across
United Kingdom, London
View vacancy... enhancing colleague experience, and building a high performing digital environment across all our sites. As part of this journey, we’re looking for a Service Desk Analyst who takes pride in delivering exceptional customer service and high-quality technical support in a fastmoving, people focused organisation. You’ll join a small ...
United Kingdom, Basingstoke
View vacancyLocation: Derby An exciting opportunity has come available for a Desktop Support Analyst to join the growing team at Brightwell. In this key role, you will be responsible for providing deskside assistance to Brightwell users, providing an onsite point of contact for 3rd parties and providing assistance with IT related issues. ...
United Kingdom, Derby
View vacancyWe're currently recruiting a dedicated Service Desk Analyst to help ensure the smooth running of the operations in Compass Group UK on a full time basis, contracted to 40 hours per week. As a Service Desk Analyst, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to ...
United Kingdom, Birmingham
View vacancy£42.5k - £55k per annum
... £55,000 ➕ incentive awards tied to your performance | Benefits | Hear from the team ⭐ Our Finance & Anaplan Centre of Excellence Team As an Anaplan Support Analyst , you will play a pivotal role in driving the success of our Anaplan platform and supporting our broader Centre of Excellence (CoE). Working directly alongside ...
United Kingdom, Cardiff
View vacancy- Remote
- Hybrid
- On-site
- Full-time
- Contract
£30k - £33k per annum
Salary: £30,000 - 33,000 per year Requirements: - Experience in deskside support or a similar customer-facing IT support role - Strong knowledge of Microsoft Windows operating systems - Experience supporting Microsoft 365, Microsoft Office, and related applications - Experience building and supporting IT hardware -
United Kingdom
View vacancy... make it happen. We’re home to the UK’s largest choice of properties and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what’s on the market. Location: London - Hybrid (2 Days) Reports to : Service Desk Team Leader As a Service Desk Analyst, you’ll ...
United Kingdom, London
View vacancy... one that sparks real emotions and long-lasting memories whilst creating a sense of belonging for our team. With over 40 years' experience of investing in the latest equipment, in our people, and in our relationships, we encourage ingenuity, creativity, and the exploration of new ways to collaborate. From concept to delivery, ...
United Kingdom, Park Royal
View vacancy£42.5k - £55k per annum
... £55,000 ➕ incentive awards tied to your performance | Benefits | Hear from the team ⭐ Our Finance & Anaplan Centre of Excellence Team As an Anaplan Support Analyst , you will play a pivotal role in driving the success of our Anaplan platform and supporting our broader Centre of Excellence (CoE). Working directly alongside ...
United Kingdom
View vacancy... Guidepoint’s proprietary global network and is conceptualized and hosted by former investment professionals (i.e. private equity/hedge fund), sell-side equity research analysts, and industry professionals. All applicants must have the right to work in the UK. What You'll Do: - Monitor single name corporate credit situations in European ...
United Kingdom, London
View vacancy... discover, book and enjoy holidays across Europe’s leading holiday brands. At Awaze, we're passionate about creating amazing holidays. As Senior Conversion Rate Analyst , you'll play a pivotal role in helping us understand customer behaviour, uncover commercial opportunities, and optimise every stage of the digital customer ...
United Kingdom, Manchester
View vacancyHeroux-Devtek, the world’s 3rd largest producer of landing gear, serves the civil and military aerospace markets from production facilities in North America and Europe.
United Kingdom, Runcorn
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