Summary

We are looking to recruit an Admin Apprentice to join our award winning, dynamic and friendly team. The successful candidate will learn to facilitate office tasks and perform administrative duties with supportive training, becoming a crucial backbone to the operation of the business.

Wage

£19,500 a year

Training course

Business administrator (level 3)

Hours

Monday - Friday 8.30am - 5.00pm with 1 hour for lunch

37 hours 30 minutes a week

Start date

Monday 9 November 2026

Duration

1 year 9 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Providing office support including customer and employee support
Keeping well-organised compliance files and records of business activity
Keeping computer databases up to date
Interacting with clients and associates either on the phone, in person or via email
Answering phones and connecting calls to the correct consultant/department
Taking phone messages and passing them on
Collecting and inputting company data
Taking ownership of queries to resolution

Where you'll work

Toronto Square
Toronto Street
Leeds
LS1 2HJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

INTEC BUSINESS COLLEGES LIMITED

Training course

Business administrator (level 3)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Business Administrator Level 3.

The apprenticeship will be delivered with a blend of onsite and online visits from their assessor every 4 - 6 weeks until completion of the apprenticeship.

Requirements

Desirable qualifications

GCSE in:

English (grade A* - C / 9 - 4)
Maths (grade A* - C / 9 - 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

Good IT Skills
Good organisational skills
Good communication skills
Good time management
Positive
Enthusiastic to work
Energetic
Eager to learn
Conscientious
Strong Customer Service
Hardworking & Proactive
Pay close attention to detail
Able to work as a team
Have aptitude to work alone
Reliable and committed

Other requirements

The role is hard work and a very busy environment.

Administration Apprentice

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