Summary

A fantastic opportunity for someone who is organised, friendly, reliable and keen to learn. You’ll receive training and support while gaining workplace experience and working towards a recognised qualification. No previous office experience is required. We’re looking for the right attitude and someone keen to grow with us.

Wage

£14,560 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Training course

Administration assistant (level 2)

Hours

Monday to Friday 9am to 4.30pm with a 30 minute lunch break.

35 hours a week

Start date

Monday 2 November 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Setting up new client records
Requesting information and paperwork from clients
Chasing outstanding documents politely by email or telephone
Uploading client documents to the relevant systems
Assisting accountants with administrative tasks
Preparing paperwork for accounts and tax returns
Helping with bookkeeping administration
Learning to use accountancy software such as QuickBooks
Checking documents for missing information and obvious errors
Maintaining confidentiality of sensitive financial and personal information
Answering incoming telephone calls and directing enquiries to the relevant team member
Welcoming clients and visitors to the office
Managing emails and responding to general enquiries
Printing, scanning, photocopying and filing documents
Organising and maintaining client records
Updating client information on internal systems
Preparing letters, documents and basic correspondence
Filing and archiving paperwork
Managing incoming and outgoing post
Ordering office supplies and keeping the office organised

Where you'll work

CARLTON PARK HOUSE
CARLTON PARK INDUSTRIAL ESTATE
SAXMUNDHAM
IP17 2NL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

STRAIGHT A TRAINING LIMITED

Training course

Administration assistant (level 2)

What you'll learn

Course contents

Receive, retrieve, process, record and store information and data.
Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
Handle and communicate information in line with organisational policies, procedures and security requirements.
Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
Plan and review administration tasks allocated by supervisor.
Maintain professional relationships with stakeholders.
Monitor and report on the use of resources such as materials, equipment and supplies.
Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
Use continuing professional development including self-reflection to support current and future training and development needs.
Use communication tools to respond to stakeholders using professional language and organisational etiquette.
Operate within agreed health and safety standards.
Use time management tools to meet deadlines.
Handle feedback following expected professional etiquette.
Maintain wellbeing, accessing organisational support mechanisms if required.
Review and check own work.
Use cloud services to share documents for use and or collaboration.
Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.
Receive, retrieve, process, record and store information and data.
Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
Handle and communicate information in line with organisational policies, procedures and security requirements.
Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
Plan and review administration tasks allocated by supervisor.
Maintain professional relationships with stakeholders.
Monitor and report on the use of resources such as materials, equipment and supplies.
Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
Use continuing professional development including self-reflection to support current and future training and development needs.
Use communication tools to respond to stakeholders using professional language and organisational etiquette.
Operate within agreed health and safety standards.
Use time management tools to meet deadlines.
Handle feedback following expected professional etiquette.
Maintain wellbeing, accessing organisational support mechanisms if required.
Review and check own work.
Use cloud services to share documents for use and or collaboration.
Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.

Training schedule

You will complete your training through a blend of workplace learning and online delivery. Regular reviews and support from the training provider and employer will help you progress throughout the apprenticeship.

Requirements

Essential qualifications

GCSE in:

English (grade Grade 4 or above)
Maths (grade Grade 4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Team working
Initiative
Positive
Efficient
Microsoft Word/Excel/windows

Other requirements

Applicants should be willing to communicate with customers and clients in person and by phone. Confidence can be developed during the apprenticeship, but a positive attitude, friendly manner and eagerness to learn are essential.

Administration Apprentice

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