Summary

As an Administration Assistant Apprentice, you will support the smooth running of the office by answering calls, organising appointments, maintaining records, updating systems, and completing general administrative tasks. You will work closely with colleagues and clients to help deliver a professional and confidential service.

Wage

£12,480 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Training course

Administration assistant (level 2)

Hours

Working Pattern: 4 days per week, Monday to Friday Working Hours: 9am to 4pm

30 hours a week

Start date

Monday 30 November 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Acts as company’s receptionist
Answers telephone calls and directs them appropriately
Maintains communication with internal and external stakeholders
Maintains filing systems
Organises meetings and performs record keeping functions
Schedules appointments for client assessment reviews
Uploads and updates care plans on the system
Raises invoices and follows up on payments from clients
Operates office equipment to support office activities
Carries out administrative tasks as and when required
Promotes and ensure the good reputation of the organisation
Ensures that all information of confidential nature gained in the course of duty is not divulged to third parties
Works in a team, contributing to effective team working and participating in reviews of service delivery standards

Where you'll work

Kestral Court
Harbour Road
Portishead
Bristol
BS20 7AN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

WESTON COLLEGE

Training course

Administration assistant (level 2)

What you'll learn

Course contents

Receive, retrieve, process, record and store information and data.
Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
Handle and communicate information in line with organisational policies, procedures and security requirements.
Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
Plan and review administration tasks allocated by supervisor.
Maintain professional relationships with stakeholders.
Monitor and report on the use of resources such as materials, equipment and supplies.
Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
Use continuing professional development including self-reflection to support current and future training and development needs.
Use communication tools to respond to stakeholders using professional language and organisational etiquette.
Operate within agreed health and safety standards.
Use time management tools to meet deadlines.
Handle feedback following expected professional etiquette.
Maintain wellbeing, accessing organisational support mechanisms if required.
Review and check own work.
Use cloud services to share documents for use and or collaboration.
Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.
Receive, retrieve, process, record and store information and data.
Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
Handle and communicate information in line with organisational policies, procedures and security requirements.
Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
Plan and review administration tasks allocated by supervisor.
Maintain professional relationships with stakeholders.
Monitor and report on the use of resources such as materials, equipment and supplies.
Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
Use continuing professional development including self-reflection to support current and future training and development needs.
Use communication tools to respond to stakeholders using professional language and organisational etiquette.
Operate within agreed health and safety standards.
Use time management tools to meet deadlines.
Handle feedback following expected professional etiquette.
Maintain wellbeing, accessing organisational support mechanisms if required.
Review and check own work.
Use cloud services to share documents for use and or collaboration.
Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.

Training schedule

You will be pursuing Administration Assistant Level 2 through Weston College
Receive ongoing support from a dedicated assessor through regular workplace visits
At the conclusion of your program, your qualification will be assessed through an End Point Assessment

Requirements

Desirable qualifications

GCSE in:

English (grade C/4)
Maths (grade C/4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

Communication skills
IT skills
Initiative

Administration Apprentice

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