Summary

We are a friendly, welcoming charity and church community at the heart of our neighbourhood. We bring people together through our Sunday services, our church teams and our food giveaway, which helps local people in need. We are looking for an enthusiastic apprentice to join our small team and help keep everything running smoothly.

Wage

£12,480 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Training course

Administration assistant (level 2)

Hours

Monday - Friday, 9.00am - 3.30pm.

30 hours a week

Start date

Tuesday 1 December 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

This is a fantastic opportunity to start your career in administration while making a real difference in the community. Full training will be provided, so you don’t need any previous experience, just a positive attitude and a willingness to learn.

Key Responsibilities

Creating reels and short videos to invite people to our Sunday services
Answering the phone and calling back people who have tried to contact the church
Editing videos/sermons
Sending out rotas to our church teams
Contacting people who respond to our adverts and following up with them
Helping with food giveaway announcements and creating the lists for each distribution

Where you'll work

Andromeda Road
Lordshill
Southampton
Hampshire
SO16 8BB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HTP APPRENTICESHIP COLLEGE LTD

Training course

Administration assistant (level 2)

What you'll learn

Course contents

Receive, retrieve, process, record and store information and data.
Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
Handle and communicate information in line with organisational policies, procedures and security requirements.
Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
Plan and review administration tasks allocated by supervisor.
Maintain professional relationships with stakeholders.
Monitor and report on the use of resources such as materials, equipment and supplies.
Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
Use continuing professional development including self-reflection to support current and future training and development needs.
Use communication tools to respond to stakeholders using professional language and organisational etiquette.
Operate within agreed health and safety standards.
Use time management tools to meet deadlines.
Handle feedback following expected professional etiquette.
Maintain wellbeing, accessing organisational support mechanisms if required.
Review and check own work.
Use cloud services to share documents for use and or collaboration.
Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.
Receive, retrieve, process, record and store information and data.
Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
Handle and communicate information in line with organisational policies, procedures and security requirements.
Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
Plan and review administration tasks allocated by supervisor.
Maintain professional relationships with stakeholders.
Monitor and report on the use of resources such as materials, equipment and supplies.
Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
Use continuing professional development including self-reflection to support current and future training and development needs.
Use communication tools to respond to stakeholders using professional language and organisational etiquette.
Operate within agreed health and safety standards.
Use time management tools to meet deadlines.
Handle feedback following expected professional etiquette.
Maintain wellbeing, accessing organisational support mechanisms if required.
Review and check own work.
Use cloud services to share documents for use and or collaboration.
Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.

Training schedule

You will be undertaking the Level 2 Administration Assistant Apprenticeship Standard and fully supported by HTP Apprenticeship College.

You will be developing Knowledge, Skills, and Behaviours in the following areas:

Role and Responsibilities
Your Organisation
Working Safely
Industry Regulations
Communication
Continuous Professional Development
Software Packages
Information and Data
Diversity, Equity and Inclusion
Time Management
Sector Landscape, Social Responsibility and Sustainability

As part of the off-the-job training, you will have monthly visits in the workplace from your HTP Apprenticeship Coach, complete a portfolio of evidence, and have time to study independently, undertake research and write assignments.

Throughout your Apprenticeship you will work alongside your Apprenticeship Coach to develop the knowledge, skills and behaviours you need to meet the requirements of the Standard developing a portfolio of evidence.

To ensure you are making progress your Coach will provide continuous assessment and provide you with regular feedback. On completion of your formal training, you will demonstrate what you have learnt through question and answer or a project.

More training information

This role is offered as a publicly funded Level 2 Business Administration apprenticeship. In line with Government apprenticeship funding rules (Apprenticeship funding rules 2025 to 2026), this apprenticeship is currently only available for individuals aged 16–24 at the start of the apprenticeship.

For more information on the apprenticeship and HTP Apprenticeship College, visit -

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Team working
Initiative
Patience

Other requirements

We are committed to equality of opportunity and any eligibility requirements linked to apprenticeship roles reflect external statutory or funding conditions rather than organisational policy.

You will also need to be:

A resident in the United Kingdom or another country within the EU or EEA for the past 3 years
Out of education – those in full or part time education are not eligible

Administration Apprentice

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