Summary

Cormac's apprenticeships are a great way to #buildyourfuture, providing you with a permanent contract, a competitive salary and a training programme dedicated to getting the best out of you. If you're passionate about Business and Administration, then we want to hear from you!

Wage

£18,693.75 a year

Training course

Business administrator (level 3)

Hours

Monday to Friday. Shifts to be confirmed.

37 hours a week

Start date

Tuesday 1 December 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

You will be enrolled on the Level 3 Business Administration Apprenticeship Standard with one of our preferred training providers. You will be expected to attend the college on day-release basis to complete your apprenticeship.

As an Apprentice Burials Administration Officer, you will be supported by qualified staff in all areas of your role.

Duties include (but are not limited to):

Provide technical and administrative support across multiple functions, working alongside experienced managers and teams.
Develop knowledge, skills and behaviours in the organisation of burials in accordance with Institute of Cemetery and Crematorium Management including all statutory requirements and liaison with funeral directors and bereaved families.
Learn how to process and support the substantiation of legal Exclusive Right of Burial ownership, ultimately producing legal documentation based on individual circumstances for ownership transfers i.e. statutory declarations, form of assent, assignments, renunciations and relinquishments.
Assist in providing technical and general support to burial teams.
Develop competency in maintaining and updating all records and registers (written and computerised) in respect of the burial service.
Learn how to prepare reports and compile data or statistics as requested.
Assist with stock control and re-ordering of registers, orders, permits, etc.
Learn the processes involved with the authorisation and issuing of permission to monumental masons to erect all individually applied for memorials.
Develop knowledge in the provision of information regarding family history searches.
Support the organisation and procurement of memorial benches for customers, siting of same and organising installation.

Where you'll work

Western Group Centre Radnor Road
Scorrier
Redruth
Cornwall
TR16 5EH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

TRURO AND PENWITH COLLEGE

Training course

Business administrator (level 3)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

You will work for Cormac and attend Truro and Penwith College for your Business Administration Level 3 qualification.

Requirements

Essential qualifications

GCSE in:

English (grade A-C or 4-9)
Maths (grade A-C or 4-9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Administrative skills

Apprentice Burials Administration Officer

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