Summary

Start your IT career with a friendly, growing Braintree-based technology company. Gain hands-on experience in customer service, workshop repairs, hardware, software, Microsoft 365, cloud services and cybersecurity, with structured training and clear opportunities to progress.

Wage

£17,160 a year

Training course

Information communications technician (level 3)

Hours

Monday to Friday 9.00am - 5.00pm with a 30-minute lunch break.

37 hours 30 minutes a week

Start date

Monday 2 November 2026

Duration

1 year 6 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Answer incoming telephone calls, take accurate messages and direct calls to the appropriate team member.
Monitor, send and respond to emails in a professional manner.
Welcome customers to the reception area and provide friendly, professional customer service.
Book customer equipment into the workshop and maintain accurate job records.
Assist with diagnosing and repairing computer hardware and software faults.
Communicate with customers regarding repairs, quotations and technical issues.
Prepare, configure and test new computers and other IT equipment.
Assist with stock control, including receiving deliveries, organising inventory and maintaining accurate stock records.
Help maintain a clean, organised and safe workshop environment.
Learn to provide first-line technical support to business customers.
Assist experienced engineers with installations, IT projects and system deployments.
Attend customer sites occasionally as skills and experience develop.

Where you'll work

1 ENTERPRISE COURT
LAKES ROAD
BRAINTREE
CM7 3QS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

COLCHESTER INSTITUTE

Training course

Information communications technician (level 3)

What you'll learn

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

College attendance one day per week (Wednesday) 9.00am-1.00pm. In addition to this, approximately 4 hours of self-study and work-based evidence gathering per week will also be required.

Requirements

Essential qualifications

GCSE in:

English Language (grade 4/C)
Maths (grade 4/C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Logical
Team working
Initiative
Patience
Reliability
Dependability
Willingness to Learn
Postive Attitude
Independant Working

Apprentice IT Engineer

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