Apprentice IT Technician in Rochester, United Kingdom

Summary

We are currently looking for an Apprentice IT Technician to support the day-to-day operation of the school IT services. You will assist with support requests, troubleshooting technical issues, maintaining computers and devices, and preparing IT and audiovisual equipment while developing skills through apprenticeship training.

Wage

£15,392 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Training course

Information communications technician (level 3)

Hours

8:00am- 4:00pm Monday to Thursday, 8:00am- 3:30pm Friday, 30 minutes (unpaid) break for lunch each day [These hours may be subject to temporary changes to accommodate holiday and absence cover)

37 hours a week

Start date

Tuesday 1 December 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Working as part of the school IT team, the apprentice will support the day-to-day operation of IT services, with guidance and training as they develop their skills. A typical day or week may include:

• Responding to IT queries from staff and students, helping to identify and resolve common technical problems
• Recording support requests in the IT service management system, updating tickets and referring more complex issues to the appropriate colleague
• Keeping staff informed of progress on reported faults and requests
• Assisting with the setup, maintenance and troubleshooting of Windows 11 PCs, laptops, tablets and Apple iOS devices
• Helping to install, configure and maintain peripherals, including multifunction printers and interactive classroom screens
• Assisting with software installation and upgrades, following school procedures and software licensing requirements
• Preparing IT and audiovisual equipment for meetings and conferences
• Helping to investigate recurring technical faults and promptly reporting major incidents to the IT team
• Working with colleagues on routine IT support tasks, following school policies on safeguarding, confidentiality, data protection and health and safety
• Taking part in apprenticeship training and professional development, applying new knowledge and skills in the workplace

Where you'll work

City Way
Rochester
ME1 2FA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

IPS INTERNATIONAL LIMITED

Training course

Information communications technician (level 3)

What you'll learn

Course contents

• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades,either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
• Identify and scope the best solution informed by the system data associated with the task
• Test and evaluate the system's performance and compliance with customer requirements.
• Escalate non routine problems in line with procedures
• Use basic scripting to execute the relevant tasks for example PowerShell, Linux
• Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
• Apply the necessary security, in line with access and/or encryption requirements
• Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
• Test and evaluate network environments
• Monitor performance and usage of a network
• Deploy applications on a network
• Set up storage and data access for staff
• Apply necessary security measures, in line with access requirements to a network
• Carry out routine maintenance across network systems, ensuring organisational compliance
• Monitor network-related workloads including DNS and firewalls
• Install or undertake basic upgrades, either physically or remotely
• Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
• Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
• Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
• Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades,either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

This training programme is completed via an Apprenticeship Standard at Level 3 and learners will achieve a Pearson Level 3 Information Communications Technician qualification.

Apprentices without Level 2 English and mathematics will need to achieve this level prior to taking the End Point Assessment.

Regular training contact will support the learner to develop the occupation standard’s knowledge, skills and behaviours. The learner will build a portfolio of evidence-based on real work projects.

The Apprenticeship Standard has three pathways to choose from:

• Support Technician
• Network Technician
• Digital Communications Technician

Requirements

Essential qualifications

GCSE in:

English and Maths (grade 4/C and above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Organisation skills
• Problem solving skills
• Team working
• Customer Service
• Professional
• adaptable
• Willingness to Learn
• Technical Aptitude

Other requirements

Please Note: This position is based in a Catholic school. Applicants are not required to be practising Catholics. However, the role may involve providing IT support during Catholic Mass or other religious services. Applicants will therefore be expected to respect the Catholic ethos of the school and the religious beliefs and practices of those around them.

Enrolment onto your apprenticeship programme is subject to prior attainment checks, and your Personal Learning Record will be reviewed upon successful appointment. We are also obligated to follow the guidelines around eligibility, set out by the government apprenticeship funding rules.

NB: Please include minimum qualifications (GCSE Maths and English grades) in your apprenticeship application. Tailor your application to the vacancy, dedicating 1-2 paragraphs for each question to demonstrate interest in the role and the company.

**If you are unsuccessful, you will be automatically added to our Talentpool list where future vacancies will be sent to you.  If you would like to opt out of this mailing list please select unsubscribe in the email.**