Assistant Store Manager in Horsham, United Kingdom

Position: Assistant Store Manager – NEW STORE OPENING

Location: Horsham

Salary: £29,000

Contract: Full Time – Permanent

Benefits: Bonus, Discount

Who We Are:

Healthspan is the UK’s No. 1 Direct-To-Consumer for supplements and minerals. We’re passionate about empowering people to lead healthier, happier lives. As a trusted name in health and wellness since 1996, we craft premium-quality vitamins, minerals, and supplements designed to enhance nutrition and promote wellbeing.

But our success isn’t just about the products we create, it’s about the people who make it all possible. This is all achieved through prioritising needs led consultation and community engagement.

Come shape the future of the Healthspan brand as we begin our retail journey, a huge milestone for us that will led to a rapid brand expansion.

The Role:

The Assistant Store Manager plays a pivotal role in bringing the Healthspan mission to life at a store level. You are a trusted presence for customers and colleagues, leading with integrity, empathy, and professionalism. You will support build and develop a high-performing team that delivers outstanding, compliant customer experiences, grounded in trust and genuine care. Through strong leadership and operational excellence, you will drive sustainable performance while fostering a loyal customer base and an engaged in-store community.

Key Responsibilities:

· Lead, inspire, and develop an empathetic team that delivers needs-led, compliant customer consultations

· Create a welcoming, inclusive store environment where customers feel heard, supported, and confident in their choices

· Role model Healthspan’s advisory approach, ensuring guidance is accurate, clear and always compliant

· Build long-term customer relationships and a sense of community

· Set clear performance expectations and support the team to achieve targets in a responsible, compliant and service led way over a “sales” approach

· Train and coach team members to be credible, trusted advisors through expert product knowledge and a detailed customer journey.

· Drive expert product knowledge across an intricate range and a regulated sector

· Act as a Healthspan ambassador, representing the brand with professionalism, warmth, and integrity

About You:

· Proven experience as an ASM – ideally 2 years

· Experienced in environments that have intricate product ranges and detailed customer journeys

· Comfortable leading meaningful, sometimes sensitive customer conversations with empathy and maturity

· Strong understanding of compliance and the importance of delivering guidance responsibly

· A natural relationship-builder who earns trust through credibility and consistency

· Genuine passion for health, wellbeing, and helping people make informed choices

· Values loyalty both to your team and to the communities you serve

· Calm, considered leadership style with the ability to inspire confidence in others

INDHP