Business Admin Apprentice in Swaffham, United Kingdom

Summary

Bell is one of the largest property maintenance contractors in the UK with a directly employed workforce of 2200 employees and a network of 38 branches covering the whole of the UK. Each year, we work on over 350,000 properties. We are looking for an Admin Apprentice to join our growing Fire Protection division based in Norfolk.

Wage

£16,087.50 a year

Over 25's will be paid £12.75/hr . Yearly salary for over 25's £24862.50

Training course

Business administrator (level 3)

Hours

Working pattern will be 8.00am - 4.00pm, Monday to Friday, with a 30 minute unpaid break. This will total 37.5 hours per week.

37 hours 30 minutes a week

Start date

Monday 30 November 2026

Duration

1 year 9 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The apprentice will be working within our Fire Protection division alongside our existing admin team.

Day to day tasks will include:

• Using our ERP system to raise purchase orders
• Answering phone calls
• Using our Hybrid mail system to send letters to residents
• Ensuring our training records are kept up to date
• Assisting our branch team where needed

Where you'll work

Unit 5-6
Green Way
Swaffham
PE37 7FD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THE COLLEGE OF WEST ANGLIA

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Training will take place onsite at employer’s address with a once per month requirement at college in Kings Lynn.

Business administrator Level 3 apprenticeship.

Requirements

Desirable qualifications

GCSE in:

English & maths (grade 9-4/A*-C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Trustworthy
• Reliable
• Work well in a team
• Enthusiastic
• good time keeper

Other requirements

• Self motivated
• Be able to travel to and from Swaffham office on a daily basis