Business administrator Apprentice in United Kingdom, Birmingham

Summary

Gain practical experience working for an IT company in business administration while developing communication, organisation, digital and customer service skills. You’ll receive structured training, workplace support and work towards a recognised Level 3 apprenticeship.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Pay reviewed during performance reviews and appraisals.

Training course

Business administrator (level 3)

Hours

Monday- Friday- 9am to 5.30pm but shifts can be flexible with timings to be confirmed.

37 hours 30 minutes a week

Start date

Monday 28 September 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Duties to include:

• Carry out general administrative duties to support the day-to-day running of the business.
• Answer and direct inbound telephone calls and respond to routine enquiries.
• Prepare, update and maintain accurate records, spreadsheets and databases using Microsoft Word and Excel.
• Take accurate minutes during meetings and record key actions and information.
• Enter and update customer and business information, ensuring records are accurate and up to date.
• Maintain records of calls, enquiries, customer information and other business activity.
• Assist with preparing documents, reports, correspondence and other administrative paperwork.
• Support the organisation and administration of meetings, events and trade shows.
• Assist with arranging appointments, maintaining diaries and coordinating activities where required.
• Prioritise tasks and manage multiple requests while maintaining accuracy and professionalism.
• Identify errors or missing information and take appropriate action to correct them.
• Use initiative to resolve routine administrative issues and escalate matters when necessary.
• Support the administration of marketing activities, including maintaining records and updating information.
• Use Microsoft Word and Excel confidently to complete administrative tasks.
• Work effectively as part of a team while managing individual responsibilities.
• Maintain confidentiality and handle company and customer information appropriately.

Where you'll work

12, The Wharf
16 Bridge Street
Birmingham
B1 2JS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

TRANSWORLD PUBLICATIONS SERVICES LIMITED

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• Business Administrator Level 3 Apprenticeship Standard
• Level 2 English and maths Functional Skills (if applicable)
• Training will take place at Protocol B3 2NH 1 day per month
• Training on-site at the employer

More training information

• Ofsted good training provider
• 1-day per month training at premises in City Centre Birmingham
• Onsite assessment visits
• Online and remote training

Requirements

Essential qualifications

GCSE in:

English and Maths (grade 4-9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Logical
• Initiative
• Patience
• Active listener
• Good inter-personal skills
• Sel-direct learning
• Problem solving
• Maintain focus
• Sales skills
• Marketing inc social media