Location: London, UK Industry: Hospitality / Customer Service Job Type: Full-Time Salary: GBP 25.00 – GBP 30.00 per hour
Job Overview
IIQAF Group is seeking a professional and customer-focused Call Centre Operator to join our hospitality team in London. The ideal candidate will handle incoming and outgoing customer calls, reservations, guest inquiries, and service requests while maintaining excellent service standards.
This role is ideal for candidates searching for Call Centre Operator jobs in London , Hospitality Call Centre roles UK , Customer Service Operator London , Reservation Agent UK , or Hotel Customer Support jobs .
Key Responsibilities
Manage high-volume incoming and outgoing calls with professionalism and accuracy
Assist guests with reservations, bookings, cancellations, and inquiries
Provide detailed information on hospitality services, offers, and promotions
Record and maintain customer data, call logs, and service requests in company CRM systems
Resolve customer issues, complaints, and escalations efficiently
Collaborate with hotel, restaurant, and front-of-house teams to ensure smooth operations
Ensure compliance with data protection, privacy regulations, and company policies
Maintain a friendly, professional, and welcoming communication style
Required Skills & Qualifications
Proven experience as a Call Centre Operator, Customer Service Representative, or Hospitality Reservation Agent
Excellent communication, interpersonal, and problem-solving skills
Strong knowledge of hospitality services, booking systems, and customer care protocols
Ability to handle high-pressure and high-volume call environments
Familiarity with CRM systems and call logging software
Flexibility to work shifts, weekends, and holidays as required
Preferred Qualifications
Experience in hotel, travel, or tourism call centres
Multilingual skills (e.g., Arabic, French, Spanish) are a plus
Knowledge of hospitality booking platforms and CRM tools
Why Join IIQAF Group
Competitive hourly pay: GBP 25.00 – GBP 30.00 per hour
Opportunity to work in a fast-paced hospitality environment in London
Career growth in customer service, call centre management, and hospitality operations
Professional, supportive, and collaborative team environment
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