Content Developer (IT Business Process/Workflow Administrator) in Bristol, United Kingdom

We are looking for a passionate individual with an eye for detail to join our busy IT team working with our in-house developed suite of workflow and business process software. The position involves working within an Agile Scrum environment to deliver business change and improvements across a number of clients working with a variety of different skills sets within the team. The role includes providing business analysis to design and build custom workflows, drafting and building logical document precedents utilising word code scripting, drafting and completing test plans, producing documentation and user notes, dealing with support queries and supporting the client base both remotely and on-site.

This role is home based with the requirement to visit our Bristol office at least once per month or as required.

Duties/Responsibilities:

• Work with a variety of external Clients and other members of the IT team to elicit requirements and produce documentation ready for development;
• Design and build technical business process workflows within a range of in-house developed workflow development systems incorporating key details, documents, Q and A processes, rule based decision mapping and a range of scripted actions;
• Create and update document precedents using a range of logic statements, custom scripts and Word Code;
• Work closely with other members of the IT Team to ensure workflow elements dovetail into custom applications and existing codebases;
• Regular communication with Clients and other stakeholders through documentation, conference calls, instant messaging and standard Agile Scrum ceremonies; 
• Produce effective and detailed process mapping documentation;
• Contribute daily to the Sprint Team Scrum to ensure contribution aligned to aims;
• Any other duties as appropriate.

Skills/Competencies required:

• A technically minded self-motivated and logical approach to work;
• An eye for detail at both a granular level and high level;
• Excellent levels of customer service;
• IT literate;
• Well organised and able to deal with multiple work streams at any one time;
• Good team player with ability to work with a range of different disciplines and roles;
• Confident and clear communicator with ability to speak to a range of audiences both internally and externally;
• An interest in Business Analysis or Testing would be advantageous;
• Good working knowledge of Microsoft Word;
• Using own initiative to suggest and solve problems;

Not essential but desirable:

• Experience working in legal or insurance sectors;
• Working knowledge of Microsoft applications including Visio;

Please note that any offer of employment is subject to a satisfactory credit check and Basic criminal record check. This information will only be used to assess suitability for employment insofar as it is relevant.