Customer Administration Assistant in Prescot, United Kingdom

Location - Knowsley

Hours - 40pw, Mon-Thurs - 7.15am-4pm, Friday - 7am-2.30PM

Salary - £29,619

Are you looking for an opportunity to join a successful and growing company? Would you like to start your journey on a career path with great opportunities for development?

Gap Plastics Knowsley has an opportunity to increase its Administration Team.

Working in the production office we are looking for a customer service focused individual who can take on the responsibility for customers orders and general enquiries coming into the manufacturing site.

Main responsibilities:

• Manage customer orders through our system, liaising with internal stakeholders.

• Answering customer and internal stake holder’s requests regarding our products.

• Co-ordinating orders sent through to production through to by batching effectively and efficiently.

• Working to internal deadlines and cut-offs, and to achieving company KPI’s.

• Demonstrating a caring, can do attitude, as well as being friendly, helpful, showing empathy and value of the customer

• Ensuring that customers are kept informed of the progress of their order or issues.

• Communicating with customers and colleagues via e-mail and telephone.

• Keeping up to date records of customer issues and resolutions.

Desirable

• Demonstrable experience of great customer service.

• Experience of working in a production/manufacturing office

• Excellent verbal and written communication skills

• Strong attention to detail and organisational abilities

• Ability to prioritise tasks and manage time effectively

• IT literate.

Working hours, pay and benefits

• Christmas shutdown

• Industry leading salary

• 33 days holiday (inc B/H)

• Excellent opportunities to develop and grow your career

• Free life assurance

• Employee discounts

What Our People Say:

“I am really loving my time here at GAP! The business has grown over the past few years and I am looking forward to see where we will be in the next few years. I enjoy everything about my job, the work culture is amazing and there is always somebody there if you ever need anything. I would recommend GAP to anybody in a heartbeat.”

“Since starting at GAP the business has continuously grown which meant the staff have progressed and grown with the company. The owners are great and kept it a family run place to work - no one is just a number.”

“GAP is a fun and inspiring place to work. The business has grown fast over the years so there is a real buzz around the place. Personally, I think if you work hard you will be rewarded, they have always supported me through hard times, it’s like a family not just a work place!”

We are an equal-opportunity employer

Diversity and inclusion are essential to us and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent. Our policies ensure that every job applicant and employee is treated fairly and with equal opportunity to succeed.

If you possess the necessary skills, experience, and personal qualities to join us, please submit your CV for immediate consideration.