Solid technical experience in a development and operational environment using Microsoft tools
Programming experience in languages such as C# and scripting with PowerShell
Experience building continuous change (CC) and continuous delivery (CD) processes using tools such as Microsoft Visual Studio Team System, TeamCity, and Octopus
Strong testing knowledge, including automated testing, test-driven development, non-functional requirements testing, and operational acceptance
Experience working in Agile teams using Scrum and Kanban
Ability to act as a role model and develop colleagues capabilities through coaching
In-depth knowledge of SQL or Microsoft SQL Server is desirable
Ability to deploy and support .NET applications is desirable
In-depth knowledge of web hosting, load balancing, and networking
Knowledge of Microsoft Dynamics CRM and its support is desirable
Strong attention to detail and a thorough, methodical approach
Strong organisational and planning skills
Ability to learn new IT concepts quickly and take accountability for them
Good communication skills, including explaining technical concepts and issues to a variety of colleagues
Strong customer service ethic and ability to support internal customers
Experience supporting a virtualised, on-premise technical environment within an IT team is desirable
Experience with Azure and other cloud platforms, a range of XaaS offerings, and integration with on-premise solutions is desirable
Responsibilities:
Run our IT production services and support the software development life cycle
Take ownership of applications including Clipper, Microsoft Dynamics CRM, Kofax, Microsoft SharePoint, and FOS Messaging
Manage and improve the change pipeline while balancing risk to live operational systems
Design, build, and support application back ends to maximise uptime, use resources efficiently, mitigate risks, and contain issues
Act as a subject matter expert for operational aspects of our case handling systems
Lead and coach team members, sharing expertise across IT
Deploy IT solutions across environments by scripting and automating processes
Assess deployment risks, decide on suitable actions to resolve technical problems, and conduct troubleshooting across systems and technologies
Introduce working practices, tools, and processes to grow team capability, and coach colleagues
Ensure applications run smoothly across servers and environments
Liaise with technical experts, escalate tasks to relevant IT colleagues, and communicate technical problems and possible solutions
Update the release manager and stakeholders on technical project progress
Document support-call resolutions in the service desk and Supportworks and build a shareable knowledge base
Improve the change pipeline, including continuous delivery and continuous change processes
Plan for capacity, stability, automation, consistency, and system uptime, including work schedules up to around four months ahead
Maintain collaborative relationships with suppliers and colleagues in infrastructure, software development, and projects
Deliver individual objectives in line with our values and contribute to the IT teams commitments
Help ensure we deliver a fair and efficient service that reflects the diversity of our customers and people
Technologies:
Azure
C#
Cloud
CRM
DevOps
Support
Kanban
Load Balancing
PowerShell
SQL
SharePoint
Teamcity
Visual Studio
Web
https://jobeax.com/link/GrYTXLZMpxEMJknV
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