Summary

Digital Technology Apprentice (Fixed Term Contact for 36 months)
Office Based (Rugeley), with minimum 1 day home working
Monday to Friday, 9am to 5.30pm
Salary £18,000-£19,000

Wage

£18,000 a year

Salary £18,000-£19,000

Training course

Digital and technology solutions professional (level 6)

Hours

Office Based (Rugeley), with minimum 1 day home working Monday to Friday, 9am to 5.30pm

37 hours 30 minutes a week

Start date

Monday 9 November 2026

Duration

3 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Purpose of Role

As a Digital Technology Apprentice, you will undertake a Level 6 Digital Technology Apprenticeship which will include both online training/studies along with practical on the job training in order to develop a range of skills within the Technology sector. You will provide first line support including troubleshooting for Microsoft Dynamics 365 Business Central and Dynamics NAV/BC to a varied customer portfolio. You will be responsible for providing the customer with excellent customer service in line with Company Service standards and will ensure that any reported issues are logged, categorised, prioritised and contain as much information at first contact.

You will work to Company Service Level Agreements and Key Performance Indicators providing a high level of customer service and professionalism.

As part of the knowledge base process, you will author internal and external knowledge base articles for known issues, work arounds and product information. As part of the apprenticeship, you will also get exposure to other teams such as Project Management, Development and Consultancy within our growing organisation.

It is a condition of your role that you continue to meet eligibility criteria for the Level 6 Digital and Technology Solutions Apprenticeship at BPP University.

Key Accountabilities:

Managing customer contact into the managed service team from an online portal, telephone, and live chat in line with Company Service Level Agreements.
Providing excellent customer service and experience in line with Company service standards.
Applying best practice to handling cases.
Ensuring the correct level of troubleshooting & diagnostics to all customer enquiries.
Working within Company SLAs and KPIs.
Managing incidents, request fulfilment & knowledge in line with ITIL framework.
Create knowledge base articles and process documentation for products, known issues and work around ensuring these are reviewed and maintained.
Work independently on customer development requirements such as change requests, upgrades and debugging.
Provide basic consultancy services to customers including training and testing.
Undertake basic project administration tasks in order to assist the Project Management team.
Communicate with customers in a professional and knowledgeable manner.
Commit to one study day per week and complete the required work and lecture schedules as per the BPP Degree.
Apprenticeship requirements, keeping in regular contact with the appointed tutor.
Ensuring Customer enquiries are escalated using the appropriate escalation procedure for your department.
Effectively prioritising work ensuring that customer experience is maintained to a high level.
Effectively problem solve and offer effective solutions to customer queries.
Out of hours work as and when required in line with project requirements (ad hoc).
Attend customer sites UK wide as and when required in line with business needs.

Where you'll work

Grosvenor Court, Lea Hall Enterprise Park, Wheelhouse Road
Rugeley
WS15 1LH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BPP UNIVERSITY LIMITED

Training course

Digital and technology solutions professional (level 6)

What you'll learn

Course contents

Analyse a business problem to identify the role of digital and technology solutions.
Identify risks, determine mitigation strategies and opportunities for improvement in a digital and technology solutions project.
Analyse a business problem in order to specify an appropriate digital and technology solution.
Initiate, design, code, test and debug a software component for a digital and technology solution.
Apply relevant standard processes, methods, techniques and tools. For example, ISO Standards, Waterfall, Agile in a digital and technology solution project.
Manage digital and technology solutions projects. For example, identifying and resolving deviations from specification, applying appropriate Project Management methodologies.
Work effectively within teams, leading on appropriate digital technology solution activities.
Apply relevant organisational theories. For example, change management principles, marketing approaches, strategic practice, and IT service management to a digital and technology solutions project.
Apply relevant security and resilience techniques to a digital and technology solution. For example, risk assessments, mitigation strategies.
Initiate, design, implement and debug a data product for a digital and technology solution.
Determine and use appropriate data analysis techniques. For example, Text, Statistical, Diagnostic or Predictive Analysis to assess a digital and technology solutions.
Plan, design and manage simple computer networks with an overall focus on the services and capabilities that network infrastructure solutions enable in an organisational context.
Report effectively to colleagues and stakeholders using the appropriate language and style, to meet the needs of the audience concerned.
Research, investigate, and evaluate innovative technologies or approaches in the development of a digital and technology solution.
Apply relevant legal, ethical, social and professional standards to a digital and technology solution.
Identify and define software engineering problems that are non-routine and incompletely specified.
Provide recommendations as to the most appropriate software engineering solution.
Use appropriate analysis methods, approaches and techniques in software engineering projects to deliver an outcome that meets requirements.
Implement software engineering projects using appropriate software engineering methods, approaches and techniques.
Respond to changing priorities and problems arising within software engineering projects by making revised recommendations, and adapting plans as necessary, to fit the scenario being investigated.
Determine, refine, adapt and use appropriate software engineering methods, approaches and techniques to evaluate software engineering project outcomes.
Evaluate learning points arising from software engineering work undertaken on a project including use of methods, analysis undertaken, selection of approach and the outcome achieved, in order to identify both lessons learnt and recommendations for improvements to future projects.
Extend and update software development knowledge with evidence from professional and academic sources by undertaking appropriate research to inform best practice and lead improvements in the organisation.
Analyse client needs and determine how to advise them strategically through improved business processes, new ideas, or technology solutions.
Effectively communicate value add to the client through a variety of media. For example, presentations, written reports, Storytelling in a professional setting through performing socio-technical process improvements in a range of environments.
Make evidence based recommendations taking into account risks, costs, and benefits.
Participate in walk-throughs for Information Technologies, to identify, document and evaluate key risks within a client’s organisation.
Perform stakeholder analysis to identify, determine and deepen understanding of system requirements and develop client relationships.
Effect change within an organisation through evaluation of a new system, process or initiative.
Ensure legal and ethical requirements are accommodated in the development of digital and technology solutions.
Evaluate the success of new systems, processes, or initiatives.
Use requirements elicitation, analysis and documentation to produce an acceptable solution for business problems or further opportunities.
Conduct Process Analysis, Definition, Mapping and Modelling within a business situation without supervision.
Produce Use Cases which are of value to all stakeholders of a system.
Use tools and benchmarking to support modelling and requirements gathering and recommend approaches to team members as required.
Produce a business case to scope a proposed project including business benefits and recommendations.
Use products of analysis in the design and development of a system.
Evaluate the impacts of model selection and how they inter-relate with each other when generating business analytics.
Recommend and use appropriate software tools to implement Business Analysis tasks and outcomes.
Discover, identify and analyse security threats, attack techniques and vulnerabilities and recommend mitigation and security controls.
Undertake security risk assessments for complex systems without direct supervision and propose a remediation strategy relevant to the context of the organisation.
Recommend improvements to the cyber security approaches of an organisation based on research into future potential cyber threats and considering threat trends.
Manage cyber security risk.
Use appropriate cyber security technology, tools and techniques in relation to the risks identified.
Lead cyber security awareness campaigns and evaluate their effectiveness.
Analyse cyber security requirements against other design requirements for systems or products, identify conflicting requirements and recommend appropriate solutions with clear explanation of costs and benefits.
Lead the design and build of systems in accordance with a security case to address organisational challenges.
Define Data Requirements and perform Data Collection, Data Processing and Data Cleansing.
Apply different types of Data Analysis, as appropriate, to drive improvements for specific business problems.
Find, present, communicate and disseminate data analysis outputs effectively and with high impact through creative storytelling, tailoring the message for the audience. Visualise data to tell compelling and actionable narratives by using the best medium for each audience, such as charts, graphs and dashboards.
Identify barriers to effective analysis encountered both by analysts and their stakeholders within data analysis projects.
Apply a range of techniques for analysing quantitative data such as data mining, time series forecasting, algorithms, statistics and modelling techniques to identify and predict trends and patterns in data.
Apply exploratory or confirmatory approaches to analysing data. Validate and and test stability of the results.
Extract data from a range of sources. For example, databases, web services, open data.
Analyse in detail large data sets, using a range of industry standard tools and data analysis methods.
Identify and collate stakeholder needs in relation to computer network requirements, plans and designs.
Plan, design, document, and develop the relevant elements of a computer network within an organisation or between organisations, taking into account customer requirements (performance, scale), constraints (budget, equipment availability), and define policies for their use.
Monitor performance and ensure networks are configured correctly and perform as expected by designers or architects. Undertake capacity management and audit of IP addressing and hosted devices.
Investigate, troubleshoot and resolve data network faults in local and wide area environments, using information from multiple sources, Physically or Remotely by console connection. Recommend and implement short term fixes to restore service and, or, quality of experience and recommend longer term changes to prevent recurrence or reduce impact of future occurrences.
Implement computer networks from a design including testing and validation. This includes populating variables in configurations, for example, IP addresses and subsequent application of configuration to equipment such as routers, switches, firewalls.
Secure network systems by establishing and enforcing policies, and defining and monitoring access. Support and administer firewall environments in line with IT security policy.
Research and evaluate emerging network technologies and assess relevance to current network requirements. Provide an objective opinion on how new features and technologies may be incorporated as required by the organisation.
Investigate security concerns or attacks. For example, Distributed Denial of Service (DDOS), port scanning, assessing key metrics and indicators, evidencing the chosen steps to mitigate.
Analyse a business problem to identify the role of digital and technology solutions.
Identify risks, determine mitigation strategies and opportunities for improvement in a digital and technology solutions project.
Analyse a business problem in order to specify an appropriate digital and technology solution.
Initiate, design, code, test and debug a software component for a digital and technology solution.
Apply relevant standard processes, methods, techniques and tools. For example, ISO Standards, Waterfall, Agile in a digital and technology solution project.
Manage digital and technology solutions projects. For example, identifying and resolving deviations from specification, applying appropriate Project Management methodologies.
Work effectively within teams, leading on appropriate digital technology solution activities.
Apply relevant organisational theories. For example, change management principles, marketing approaches, strategic practice, and IT service management to a digital and technology solutions project.
Apply relevant security and resilience techniques to a digital and technology solution. For example, risk assessments, mitigation strategies.
Initiate, design, implement and debug a data product for a digital and technology solution.
Determine and use appropriate data analysis techniques. For example, Text, Statistical, Diagnostic or Predictive Analysis to assess a digital and technology solutions.
Plan, design and manage simple computer networks with an overall focus on the services and capabilities that network infrastructure solutions enable in an organisational context.
Report effectively to colleagues and stakeholders using the appropriate language and style, to meet the needs of the audience concerned.
Research, investigate, and evaluate innovative technologies or approaches in the development of a digital and technology solution.
Apply relevant legal, ethical, social and professional standards to a digital and technology solution.

Training schedule

BPP apprenticeship programmes are delivered virtually by a fully qualified and industry-experienced training team.

Throughout the apprenticeship, you will receive coaching, help and guidance from a dedicated team wo are there to make sure you get the most from your work experience and studies. Successful completion of this apprenticeship will result in a Level 6 Digital and Technology Solutions Professional Degree Apprenticeship.

Requirements

Essential qualifications

GCSE in:

English and Maths (grade C or above)

UCAS in:

UCAS Points (grade 104 Points)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

Communication skills
Team working
Customer centric focus
Self-motivated
Manage own workload & studies

Other requirements

Customer Service experience (desirable but not essential)
IT qualification or demonstrable interest in IT, software implementation or creation with a view to pursuing a career in Technology
Familiarity with Microsoft stack would be desirable.

Digital Technology Apprentice (ForGood.Tech)

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