ICT Apprentice in United Kingdom

Summary

Andrew Jackson Solicitors, a modern and professional law firm based at Hull Marina, is looking for an enthusiastic ICT Apprentice to join its friendly and driven IT team. You’ll play an important role in helping the firm run smoothly by supporting colleagues with their day-to-day IT needs.

Wage

£14,560 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Training course

Digital support technician (level 3)

Hours

Monday to Friday, 9am-5pm.

35 hours a week

Start date

Tuesday 10 November 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• IT Helpdesk Support: Logging support tickets and responding to telephone calls and emails from staff who need IT assistance.
• Technical Support: Helping colleagues troubleshoot technical issues and providing support with their IT queries.
• Hardware Maintenance: Assisting with the maintenance of PCs, laptops, and multifunction devices (MFDs).
• Software Maintenance: Supporting software updates and helping to keep applications running smoothly.
• Network Support: Assisting the team with the day-to-day running and support of the firm’s corporate network.
• Equipment and Stock Management: Monitoring stock levels of IT equipment and consumables, including printer toner.
• Meeting Room Set-up: Preparing meeting rooms with the necessary IT equipment to ensure everything is ready to use.

Where you'll work

Marina Court
Castle Street
Hull
East Riding of Yorkshire
HU1 1TJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HULL BUSINESS TRAINING CENTRE LIMITED

Training course

Digital support technician (level 3)

What you'll learn

Course contents

• use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
• use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
• apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
• provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
• operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
• communicate effectively through a variety of different channels using terminology appropriate to the audience
• use digital resources to extend own knowledge and skills relevant to their role
• risk assess the organisational impact of decisions that they take
• use digital systems to identify productivity and performance improvements
• use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
• maintain system security in line with organisational policies.
• support digital operations or digital change and transformation activities.
• investigate application problems and enable resolution to maintain productivity and improve quality of service.
• coach and guide stakeholders to develop their applications skills to use digital systems effectively.
• monitor data to analyse systems use and provide insights to recommend use or applications developments.
• support customers in the use of information, products and services through digital channels.
• diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
• maintain end-user systems physically or remotely. For example: software, hardware or operating systems
• provide and direct end-users to tools and resources to help them to resolve their digital problems.
• use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
• use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
• apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
• provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
• operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
• communicate effectively through a variety of different channels using terminology appropriate to the audience
• use digital resources to extend own knowledge and skills relevant to their role
• risk assess the organisational impact of decisions that they take
• use digital systems to identify productivity and performance improvements
• use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
• maintain system security in line with organisational policies.

Training schedule

The Level 3 Apprenticeship in IT Digital Support Technician includes:

• Level 3 Apprenticeship in IT Digital Support Technician
• Level 2 Functional Skills in Mathematics (if applicable)
• Level 2 Functional Skills in English (if applicable)

You will attend a half-day session at the Training Centre each week, where you will develop your IT knowledge, technical skills, and work towards any functional skills (where needed) that are required. Additional off-the-job training will also be required as part of the apprenticeship.

Requirements

Essential qualifications

GCSE in:

• English (grade 4)
• Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Organisation skills
• Customer care skills
• Team working
• Initiative