Summary

The IT apprentice will support the effective operation of the Chamber's CRM system, business applications and data processes. Working alongside the business assurance manager, the post holder will gain hands-on experience in CRM administration, data management, reporting, business systems support and digital improvement projects.

Wage

£18,000 a year

Training course

Information communications technician (level 3)

Hours

Monday - Friday, times to be confirmed.

35 hours a week

Start date

Monday 7 December 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The IT apprentice will support the effective operation of the Chamber's CRM system, business applications and data processes. Working alongside the business assurance manager, the post holder will gain hands-on experience in CRM administration, data management, reporting, business systems support and digital improvement projects. This role is designed for someone with an interest in technology, data, databases and business systems who is looking to build a long-term career in a data-focused role.

The apprenticeship offers a clear development pathway to a future CRM and Data Officer position. Through practical experience and formal learning, the successful candidate will develop specialist skills in CRM management, business reporting, data analysis, automation and database administration.

General Responsibilities:

KEY TASKS

CRM and system support

Support the day-to-day administration of the Chamber's CRM platform.
Respond to user queries and provide first-line support.
Assist with system updates, testing and improvements.
Help maintain user accounts, permissions and system documentation

Data management

Maintain accurate and consistent information within the CRM and associated systems.
Carry out data quality checks and data cleansing activities.
Support data imports, exports and updates.
Help improve data standards and processes.

Reporting and analytics

Produce reports and management information using CRM and business system data.
Support the development of dashboards and reporting tools.
Analyse data to identify trends and opportunities for improvement.
Assist with automating reporting processes where appropriate.

Digital improvement

Support digital and systems improvement projects.
Assist with system integrations and data transfers.
Help identify opportunities to streamline business processes.
Develop skills in databases, automation and business intelligence tools.

Information security compliance

Support the secure management of organisational data.
Maintain confidentiality and comply with data protection requirements.
Assist with user access controls and system security processes.

Where you'll work

AYKLEY HEADS BUSINESS PARK
AYKLEY HEADS
DURHAM
DH1 5TS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

GATESHEAD COLLEGE

Training course

Information communications technician (level 3)

What you'll learn

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

3 other subjects (grade Grade C/4)
English (grade Grade C/4)
Maths (grade Grade C/4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Team working
Willingness to learn
Interest in IT
Ability to be flexible
Independent working

IT Apprentice

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