Summary

IT Support Apprentice required to join a small IT team, working directly with the IT Manager. Gain hands-on experience providing 1st and 2nd line support, user onboarding, Microsoft 365, Active Directory, networking and IT projects. Ideal for someone with a passion for technology and a desire to build a career in IT.

Wage

£21,000 a year

Potential for pay increases through performance and longevity.

Training course

Information communications technician (level 3)

Hours

Monday to Friday. Flexible start and finish available (Benefit).

37 hours a week

Start date

Friday 27 November 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

We are seeking a motivated and enthusiastic IT Support Apprentice to join our team. This is an excellent opportunity for an individual looking to start a career in IT while gaining hands-on experience in a busy business environment. Working closely with the IT Manager, you will receive direct mentoring and gain exposure to a wide range of technologies, systems, and projects. You will play an important role in supporting colleagues across the business while developing valuable technical and professional skills.

Key Responsibilities:

Provide 1st and 2nd line IT support to users across the business.
Troubleshoot hardware, software, network, and user account issues.
Assist with the setup and configuration of laptops, desktops, mobile devices, and peripherals.
Support user onboarding and offboarding processes.
Maintain IT equipment inventories and assist with asset management.
Work closely with the IT Manager to support IT projects and system improvements.
Support the administration of Microsoft 365, Active Directory, and other business systems.
Follow IT security procedures and contribute to maintaining a secure IT environment.

Skills and Personal Qualities

Strong interest in IT and technology.
Excellent communication and interpersonal skills.
Good organisational skills with the ability to manage multiple tasks.
Positive attitude and willingness to learn.
Strong problem-solving skills and attention to detail.

Desirable Knowledge

Whilst not essential, the following experience or knowledge would be advantageous:

Windows 11 and Windows Server environments.
Active Directory and user account administration.
Microsoft 365, Exchange Online, SharePoint and OneDrive.
Basic networking concepts (TCP/IP, DNS, DHCP, Wi-Fi, switches and routers).
SQL and SQL Server.
Sage 200 and Sage CRM.

What You'll Gain

Direct mentoring from an experienced IT Manager.
Exposure to a broad range of technologies and business systems.
Hands-on experience supporting users in a real-world IT environment.
Opportunities to contribute to IT projects and business improvements.
A recognised IT apprenticeship qualification.

Where you'll work

Trafford Park
Stretford
M17 1EH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THE S&A TRANSFORM GROUP LIMITED

Training course

Information communications technician (level 3)

What you'll learn

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

18 Months Plus 3 months EPA.

Requirements

Desirable qualifications

GCSE in:

Information Technology (grade 5)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

Attention to detail
IT skills
Communication skills
Customer care skills
Problem solving skills
Organisation skills
Analytical skills
Logical
Team working

Other requirements

Please consider the location of the employer, ideally no more than 60 minutes commute time.

IT Apprentice

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