Summary

The IT Apprentice provides first-line technical support across hardware, software, and networking systems while working toward a recognised IT qualification. This role offers hands on experience in resolving technical incidents, maintaining network and backup systems, and undertaking technical development projects.

Wage

£16,640 to £26,436.80, depending on your age

National Minimum Wage

Training course

Information communications technician (level 3)

Hours

This is a Monday- Friday role, 8:30am- 5:00pm, Monday to Friday, with 30 minute lunch.

40 hours a week

Start date

Monday 23 November 2026

Duration

1 year 9 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

First-Line Technical Support:

Provide 1st line technical support as the primary point of contact for end user issues
Respond to IT support requests via phone, email, ticketing systems, or in person
Document resolution steps and maintain accurate records within the IT Knowledge Base

Network & Connectivity Support:

Troubleshoot network, Wi-Fi, VPN, and internet connectivity issues
Assist with fundamental cabling, patch panel mapping, and switch port testing
Support basic configuration and monitoring of local area network (LAN) devices and wireless access points

Systems & Infrastructure Maintenance:

Assist with backup checks and disaster recovery procedures to ensure data integrity and business continuity
Build, image, configure, and deploy desktop PCs, laptops, mobile devices, and peripherals
Manage user accounts, access permissions, and distribution lists across Active Directory
Perform routine maintenance, including software updates, antivirus deployment, and system patches

Professional Development & Personal Projects:

Undertake personal projects and develop technical skills during quieter periods to expand core IT knowledge

Where you'll work

UNIT 59
BATLEY BUSINESS & TECHNOLOGY
BATLEY
WEST YORKSHIRE
WF17 6ER

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LUMINATE EDUCATION GROUP

Training course

Information communications technician (level 3)

What you'll learn

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

This is a full time role, which requires 2 full-sessions with Leeds City College per month, 1 session is taught at Print Works Campus, the second is taught remote/online

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

Communication skills
Attention to detail
Demonstrable passion for IT
Skilled in Microsoft Windows
Understand hardware & Wi-Fi

IT Apprentice

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