Summary

We are seeking an enthusiastic apprentice to join the Nuffield Department of Medicine IT function as part of the newly created MSD IT proactive team.
This role offers an exciting opportunity to build practical IT skills while learning how to support the design, implementation and improvement of technology solutions.

Wage

£26,686 a year

Training course

IT solutions technician (level 3)

Hours

Monday to Friday.

36 hours 30 minutes a week

Start date

Monday 4 January 2027

Duration

2 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Assist technical staff with system upgrades, migrations, implementations, and improvement projects.
Assist with data collection and analysis to support project decisions.
Assist with the testing and implementation of new IT systems, applications, and technology.
Support the day-to-day operation of business systems, applications, servers, networks and software platforms
Maintain accurate technical documentation, system records, procedures, and user guides
Assist with testing, scripting, automation, or basic software development tasks where appropriate.
Develop practical experience of supported Windows environments and gain awareness of macOS, Linux, networking, cloud services and audio-visual technologies used within NDM
Provide a helpful, professional and customer-focused service to colleagues, seeking guidance when a request is outside your level of knowledge or authority.
Any additional tasks that fall within your competency as directed
Participate in and support the public engagement and widening access activities of the Department and the University. This is anticipated to be not more than 2 days per year.
Undertake mandatory training as required by the University, Division and Department. The specific list of training courses may change from time-to-time, in response to both legal and internal university requirements.

Where you'll work

Henry Wellcome Building for Genomic Medicine
Old Road Campus
Roosevelt Drive
Headington, Oxford
OX3 7BN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BASINGSTOKE ITEC LIMITED

Training course

IT solutions technician (level 3)

What you'll learn

Course contents

Work at any stage of the solution lifecycle.
Interpret client requirements.
Prioritise tasks to work within agreed project plans.
Ensure resources are used efficiently and responsibly.
Design solutions to meet client and business requirements.
Identify technical solutions using creative and critical thinking.
Install hardware or software, either physically or virtually.
Search and use different types of data or information sources.
Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
Deploy and implement solutions, supporting change management practices.
Create and maintain documentation in accordance with best practice and organisational requirements.
Support multiple contemporary or legacy solutions to required levels of service.
Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
Apply continuous professional development CPD to support their own learning, business needs and technical developments.
Work at any stage of the solution lifecycle.
Interpret client requirements.
Prioritise tasks to work within agreed project plans.
Ensure resources are used efficiently and responsibly.
Design solutions to meet client and business requirements.
Identify technical solutions using creative and critical thinking.
Install hardware or software, either physically or virtually.
Search and use different types of data or information sources.
Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
Deploy and implement solutions, supporting change management practices.
Create and maintain documentation in accordance with best practice and organisational requirements.
Support multiple contemporary or legacy solutions to required levels of service.
Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
Apply continuous professional development CPD to support their own learning, business needs and technical developments.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Customer care skills
Administrative skills
Analytical skills
Logical
Team working
Initiative
Non judgemental
Patience

Other requirements

The university are keen to recruit local talent

IT Solutions Apprentice

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