Summary

Join Connect Healthcare Rotherham CIC as an Office Administration Apprentice! Gain hands-on workplace experience supporting our Clinical, Data, Healthwave, and Services teams while earning a qualification. Perfect for starting your career in healthcare administration!

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Training course

Business administrator (level 3)

Hours

Monday - Friday. Working hours to be confirmed.

37 hours 30 minutes a week

Start date

Tuesday 10 November 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As a Business Support Apprentice, you'll be trained on and responsible for (but not limited to) the following:

Provide day-to-day administrative support to Clinical, Data, Healthwave, and Services teams.
Answer incoming telephone calls promptly and professionally, taking accurate messages and directing enquiries.
Book, amend, and cancel patient or service appointments accurately following approved procedures.
Welcome visitors and service users in a polite, helpful, and professional manner.
Scan, upload, file, and retrieve documents, ensuring information is securely recorded.
Monitor shared inboxes, distribute correspondence, and escalate urgent matters appropriately.
Prepare letters, forms, spreadsheets, meeting papers, and other routine documents.
Assist with photocopying, printing, post, filing, archiving, and maintaining organised records.
Help maintain office supplies and report low stock or equipment issues.
Attend team meetings, take notes or actions, and complete follow-up tasks.

You’ll develop your skills alongside various members of the team, learning a variety of duties and supporting the whole business to continued growth. You’ll be taught and mentored by supervisors who are well versed in the job role and industry, to achieve your full potential and share in the company’s success.

If you are committed and ready to take your first step into a real career with a well-established business, then please apply now! This apprenticeship and opportunity with Connect will be highly competitive, so do not miss your chance!

Where you'll work

Valley Health Centre Saville Street Dalton
Rotherham
South Yorkshire
S65 3HD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

RNN GROUP

Training course

Business administrator (level 3)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

The successful candidate will continue their studies with apprenticeship specialists, RNN Group both remotely and from one of their campuses, giving you the training and support you need to achieve the accompanying qualification.

More training information

Regular supervision, progress reviews, objective setting, and mandatory training in Information Governance, Safeguarding, and Health & Safety.

Requirements

Essential qualifications

GCSE in:

Maths & English (grade A*-C/9-4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Presentation skills
Logical
Team working
Initiative
Non judgemental
Willing to listen and learn
Reliable and attentive

Other requirements

Standard pre-employment checks, including Disclosure and Barring Service (DBS) check and compliance with Information Governance / Confidentiality policies.

Office Administration Apprentice

Start with your email