Reservation Services Representative in United Kingdom, Manchester

We are seeking a friendly and organized Reservation Services Representative to assist clients with reservation inquiries, available options, confirmations, and ongoing service needs. 

This role requires strong communication skills, attention to detail, and the ability to provide a positive and professional client experience while working remotely.

Responsibilities

• Respond to client inquiries and reservation requests 
• Gather information regarding client needs and preferences 
• Research available options and services 
• Assist with reservations and confirmations 
• Provide accurate information and timely updates 
• Review reservation details and documentation 
• Assist with changes and special requests 
• Maintain accurate client records 
• Follow up on outstanding requests 
• Communicate with service providers when needed 
• Maintain professional customer service standards 

Qualifications 

• Strong communication and interpersonal skills 
• Customer-focused attitude 
• Excellent organization and attention to detail 
• Comfortable using computers and online platforms 
• Ability to research and organize information 
• Strong follow-up skills 
• Reliable and professional 
• Previous customer service, reservations, hospitality, or related experience is helpful but not required 

Position Highlights  

• 100% remote environment 
• Onboarding and training provided 
• Ongoing professional development 
• Continuing education opportunities 
• Access to professional resources and systems 
• Supportive team environment