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Role: Shift Manager - Onsite

Role Overview

The Shift Manager is a hands-on operational leadership role responsible for leading the shift engineering team and ensuring seamless 24/7 building operations. This position focuses on real-time response coordination, shift team supervision, operational continuity across shift patterns, and maintaining immediate system availability during out-of-hours periods. The role requires physical presence during shift operations and direct oversight of shift engineers executing maintenance and reactive tasks.

Key Responsibilities

Shift Team Leadership & Direct Supervision

· Provide on-shift leadership and direct supervision of shift engineers, ensuring immediate task prioritization and technical guidance during operational periods

· Conduct daily shift briefings and end-of-shift debriefs to communicate priorities, safety alerts, and operational handovers

· Build and maintain high-performing shift teams through active coaching, on-the-job mentoring, and real-time performance feedback

· Manage shift team attendance, absences, and daily resource deployment to maintain operational coverage

· Perform on-shift capability assessments and identify skill development needs for individual shift engineers

· Lead by example through hands-on involvement in technical tasks during critical situations or resource constraints

· Foster team cohesion and morale across shift patterns, ensuring consistent standards between different shift teams

24/7 Operational Continuity & Real-Time Response

· Maintain operational command during assigned shift periods, ensuring immediate response to all building system alerts and failures

· Monitor live Building Management Systems (BMS), fire alarm panels, and critical system dashboards throughout shift operations

· Coordinate rapid response to equipment breakdowns, alarms, and emergency situations requiring immediate engineering intervention

· Direct shift engineers on urgent reactive tasks, prioritizing based on operational impact and client requirements

· Execute real-time decision-making for system isolations, emergency shutdowns, and critical equipment changeovers

· Manage simultaneous incidents during shift periods, deploying resources effectively to minimize service disruption

· Provide technical troubleshooting support to shift engineers for complex system failures or diagnostic challenges

· Maintain continuous communication with building security, client representatives, and on-call stakeholders during incidents

Shift Handover Management & Communication

· Execute structured shift handovers with incoming/outgoing Shift Engineering Managers or day team supervisors

· Maintain comprehensive shift logs documenting incidents, completed works, ongoing issues, and outstanding actions

· Ensure all critical information is communicated clearly between shift teams to prevent information loss or task duplication

· Update work management systems in real-time with shift activities, reactive responses, and job status changes

· Brief Engineering Manager on significant shift events, trends, or emerging issues requiring management attention

· Coordinate with day teams on tasks requiring follow-up, specialist input, or continuation beyond shift hours

Out-of-Hours & Emergency Coordination

· Serve as primary escalation point for all engineering emergencies during shift periods

· Mobilize emergency response resources including on-call specialists, contractors, or additional shift engineers when required

· Coordinate with emergency services (fire, police, ambulance) during critical incidents affecting building safety or operations

· Execute emergency procedures including evacuations, system isolations, or building lockdowns as required

· Manage client communication during out-of-hours emergencies, providing timely updates on incident status and resolution timelines

· Document emergency incidents thoroughly, including actions taken, resources deployed, and lessons learned

· Participate in on-call rota as required to provide management support outside standard shift patterns

Reactive Maintenance Execution & Quality Control

· Oversee shift engineers executing reactive maintenance tasks, ensuring work quality and timely completion

· Verify completed reactive works meet technical standards before signing off jobs in work management systems

· Conduct spot-checks on shift engineer workmanship during and after task completion

· Ensure all reactive works are properly documented with accurate time recording, parts usage, and technical notes

· Monitor reactive backlog during shifts, ensuring aged jobs are progressed and nothing is overlooked

· Coordinate specialist contractor callouts for reactive works beyond in-house capability during shift periods

Shift-Based Planned Maintenance Delivery

· Monitor PPM completion throughout shifts, ensuring targets are met and work quality is maintained

· Conduct random quality checks on completed PPMs to verify compliance with specifications and procedures

· Address PPM overruns or incomplete tasks by reassigning resources or escalating to Engineering Manager

· Update maintenance management systems with accurate PPM completion records before end of shift

Shift Operations Health & Safety

· Enforce safe working practices during all shift activities, challenging unsafe behaviours immediately

· Conduct shift-based safety walks and plant room inspections, identifying and rectifying hazards

· Ensure shift engineers use correct PPE, tools, and equipment for all tasks

· Verify Permit to Work compliance for all shift activities requiring isolation or high-risk work

· Coordinate safe contractor access during shift periods, verifying RAMS and monitoring on-site activities

· Report all incidents, near-misses, and safety observations occurring during shift operations

· Lead shift-based safety briefings on new procedures, lessons learned, or seasonal hazards

· Maintain shift-accessible safety documentation including emergency contact lists and procedure guides

Live System Monitoring & Performance Optimization

· Continuously monitor critical system parameters (temperatures, pressures, flows, power consumption) during shifts

· Identify abnormal operating conditions and direct corrective actions before failures occur

· Optimize system performance during low-occupancy periods through parameter adjustments or equipment sequencing

· Coordinate planned testing and commissioning activities during shift periods to minimize occupant impact

· Maintain plant room and equipment compound cleanliness standards through shift team accountability

· Conduct shift-based equipment inspections recording meter readings, visual conditions, and abnormal observations

Shift Resource & Task Management

· Deploy shift engineers efficiently across multiple tasks, balancing reactive demands with planned work

· Monitor engineer productivity and time utilization throughout shifts, addressing inefficiencies immediately

· Ensure shift teams have necessary tools, equipment, spare parts, and consumables to complete assigned tasks

· Coordinate shift vehicle usage and ensure proper maintenance, cleanliness, and security of fleet assets

· Manage shift break schedules to maintain continuous operational coverage

· Track and control shift overtime, ensuring appropriate authorization before additional hours are worked

Technical Documentation & Record Keeping

· Maintain accurate shift logs recording all activities, incidents, system changes, and communications

· Ensure shift engineers complete job cards, timesheets, and system updates accurately and promptly

· Update asset registers with new equipment information or changes identified during shift operations

· Photograph and document equipment conditions, defects, or completed works as required

· Maintain shift-accessible technical documentation including drawings, manuals, and contact information

· Archive shift records systematically for audit trails and historical reference

Essential Skills & Experience

Shift Leadership & Team Management

· Proven experience leading engineering teams in shift-based, 24/7 operational environments

· Ability to motivate and direct teams during unsociable hours including nights, weekends, and holidays

· Strong situational leadership skills to adapt management style based on real-time operational demands

· Experience managing shift handovers and maintaining operational continuity across multiple teams

· Comfortable making autonomous decisions during out-of-hours periods with limited management support

Operational & Technical Competence

· Minimum 5 years' experience in shift operations or supervisory roles within facilities management or industrial environments

· Hands-on technical competence across electrical, mechanical, HVAC, and plumbing systems

· Practical troubleshooting ability to diagnose and resolve equipment failures under time pressure

· Experience working with Building Management Systems (BMS) for monitoring and control

· Understanding of critical building systems including life safety, power distribution, and HVAC controls

Emergency Response & Decision-Making

· Proven track record managing technical emergencies and coordinating rapid response activities

· Ability to remain calm under pressure and make sound decisions during critical incidents

· Experience liaising with emergency services and managing building evacuations or lockdowns

· Strong risk assessment capability to evaluate situations and implement appropriate safety measures

· Confidence to escalate appropriately while taking ownership of shift-period incidents

Systems & Documentation

· Experience using computerized maintenance management systems (Corrigo, Maximo, or similar)

· Competent with mobile devices and tablets for real-time system updates and communication

· Strong written communication skills for shift logs, incident reports, and handover documentation

· Practical knowledge of Microsoft Office (Word, Excel, Outlook) for reporting and communication

Health & Safety

· Valid IOSH Managing Safely certification (essential)

· Thorough knowledge of Health & Safety regulations applicable to shift operations

· Experience implementing Permit to Work systems and managing safe isolations

· Practical understanding of RAMS review and contractor safety supervision

· Commitment to zero-harm safety culture and willingness to challenge unsafe practices

Flexibility & Availability

· Willingness to work rotating shift patterns including nights, weekends, public holidays, and seasonal variations

· Availability for on-call duties as part of management rota

· Flexibility to adjust shift patterns based on operational requirements or emergency situations

· Full UK driving licence for travel between sites or emergency callouts

Desirable Qualifications & Experience

· City & Guilds, NVQ Level 3, HNC, or equivalent engineering qualifications

· Experience in high-availability environments (data centres, hospitals, manufacturing, airports)

· Familiarity with cooling towers, water treatment systems, and associated compliance

· Exposure to service desk or help desk operations

· Professional body membership (IWFM, CIBSE, IET)

Location

On-site –London, GBR

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Shift Engineering Manager

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