Store Manager in Boston, United Kingdom

Role ​- Store Manager Location​ - Boston Hours ​- Full Time We are seeking an innovative and results-driven Store Manager for our sparkling Boston boutique located on the iconic Newbury St. You will lead with a strategic mindset, developing and executing plans that drive sales, enhance customer interactions, and strengthen community ties. A key part of this role is recruiting and developing a high-performing team through thoughtful hiring, coaching, and performance management. You’ll foster a collaborative, goal-oriented environment by setting clear expectations and leading by example. Welcome to Trinny London! Here at Trinny London, we’re changing the face of makeup and demystifying skincare, and we're only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines. We have achieved tremendous growth since 2017 and we’re proud to be one of Europe’s fastest-growing beauty brands. We’re generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth. The Role Your daily to-dos might look like this: Lead your team from the front by:Achieving your own targetsImproving your product knowledge and remaining up to date with beauty trendsConducting appointments and elevating your artistryAlways demonstrating a customer-centric approachManage the daily, monthly and quarterly running of your counter, creating business plans to ensure the success and smooth-running of your businessComplete and distribute rotas, as well as logging payroll, sickness, holidays, 121 notes, ROCs and RTW checks to our HR systemOversee the execution of inventory checks, stock counts and visual merchandisingAccurately follow health and safety proceduresUtilise retail management and team meetings to feedback on you counter’s performanceEnsure that your team and counter are meeting business objectives, targets and KPIs, and addressing any underperformance, seeking support from the Training Team or your Area Manager where deemed necessaryMotivate your team to continually strive to improve their artistry, product knowledge and performance, utilising the education and training team and resourcesConduct weekly 121s and monthly reviews, championing your team’s ambitions to progressIndependently address any performance, attendance or conduct issues in line with Trinny London expectations, utilising the appropriate procedures and support, escalating when necessaryRequirements The essential skills and experience required to succeed in this role are: Experience leading a team, ideally within the luxury sectorPassionate for makeup and skincareProven experience leading a team to success within the retail industryAdaptable and confident with an ever-changing environmentPositive and can-do attitudeStrong communication and mathematical skillsComfortable working towards and exceeding KPIsPunctual and organised We love to hear from anybody interested in Trinny London! Although it’s useful to have the skills listed above, we’re always eager to hear from ambitious people looking for their next challenge. Benefits Commission EligibleMedical, Dental & Vision benefits (must average 32+ hours a week)AllOne Health - Employee Assistance Programs401KAccrued PTO:Part-Time hourly employees can accrue based on local lawsEmployee discount + wardrobe allotment for participating Leap brands Equal Opportunities We celebrate diversity in our customers, our products, and the teams we build. We champion inclusivity and want everyone to be the best versions of themselves. We’re committed to equal opportunities and welcome people from all backgrounds, with their unique perspectives, ideas and experiences. Please note: this vacancy is hired and managed via our retail partner, Leap Services Inc. By applying to this vacancy you agree to us sharing your information with them. If selected for interview, you will be contacted by a representative of Leap.

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