... make it count. Want to see us in action? Follow us on Instagram @zopalife We’re looking for a Complaints Manager to lead the day-to-day delivery of Zopa’s complaints function and DSAR activity. Reporting to the Head of Complaints, you’ll lead a team of Complaints Team Leaders and oversee the wider complaint-handling operation. ...
... information is gathered, cases are handled and insight is used, while retaining the human judgement needed for fair customer outcomes. As Head of Complaints, you will set the direction for the function, lead its people and controls, and build trusted relationships across Zopa to solve the issues behind the complaints we receive.
... claims and complaints team by assisting with claims and complaints (and other) investigations from inception to resolution. - Management of own claims and complaints case files and maintaining complete records of those cases on the internal database and electronic filing systems. - Dealing with claims and complaints and ...
Purpose of the Role • To lead the tribunal, mediation, dispute resolution and complaints functions relating to the identification and assessment of children and young people with special educational needs and disabilities and the production, review and maintenance of Education, Health and Care Plans (EHCPs). • To represent ...
... and Voice, you will hold delegated operational accountability for the Trust's Complaints and PALS services and act as the senior specialist adviser on NHS complaints handling. This is a significant leadership role with the opportunity to ensure that concerns and complaints are managed compassionately, fairly, consistently ...
... long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ 📍UK Remote | 💰£41,300 to £52,250 + Incentive Awards tied to your performance + Benefits ✨⭐️ Our Complaints TeamThe Complaints Team sits alongside our Customer Operations ...
... Demonstrate a "customer‑first" approach, ensuring positive engagement in all interactions * Escalate issues appropriately and follow required processes for complaints or safeguarding * Work autonomously in a remote setting, maintaining productivity and service levels * Attend mandatory training, coaching and performance ...
... partnership opportunities where required - Collect and maintain engagement data on member reach, activities, location, audience, sector and impact Where you'll work Remote Working Position Wooburn Grange Bourne End Buckinghamshire HP10 0QU Training Apprenticeships include time away from working for specialist training. You’ll study ...
... Join our team as a proactive and energetic Community Manager, playing a pivotal role in delivering exceptional customer experiences. You will handle customer complaints and inquiries, manage tickets, and expertly de-escalate conflicts, all while thriving in a dynamic remote environment. If you are driven, adaptable, and passionate ...
... care. The role involves handling enquiries sensitively and professionally, completing administrative duties within Salesforce and other systems. This is a fully remote/home-based role; you will start off working via Pertemps and transfer across to our client after an initial temping contract. Although we do require you to have ...
Job Title: Logistics Customer Service VA Client Location: Manchester, England, United Kingdom Work Arrangement: Fully Remote — Philippines Job Type: Full-time Industry: Logistics / Transportation Salary: £800–£1,100 per month About the Client Our client is a growing logistics and transportation business based in Manchester, ...
... information and guidance to leaseholders, shared owners and housing staff on service charges, major works, leases and relevant legislation. - Respond to enquiries, complaints and disputes relating to service charges, major works and leasehold matters. - Explain complex leasehold and service charge issues clearly to homeowners and ...
Customer Service Agent Customer Service Agent - Leading Property Business - Full training provided - Remote/Hybrid Working Are you a customer service superstar who thrives in a ssuccessful business environment? Do you genuinely enjoy helping people and improving their experience? Our client, a leading and "Great Place ...
This is a remote position. Simulation-Based Work Experience Programme — Founding Cohort Opportunity Overview A strong Virtual Administrative Assistant does considerably more than manage a calendar. They create order, protect executive time, communicate professionally, anticipate problems, manage competing priorities and ...
... payments to our recovery platform, with success measured by the volume of qualified demos booked and their eventual conversion into customers. This is a Full-time, Remote (UK-based) position at a Mid-Level , requiring a blend of proactive outreach and relationship-building skills. Work Setup & Collaboration - Fully Remote: Requires ...
... package from day one - Health & wellbeing support, discounted gym membership, and healthcare benefits - Regular incentives and prizes - All equipment provided for remote working Your Role as a Remote Telesales Representative - Fully remote position with rotating shifts between 9:30am-6:30pm and 10:00am-7:00pm (Monday to Thursday), ...
Senior Local Taxation Officer Milton Keynes | Hybrid / Remote Working Available Rate: £40 per hour IR35 Status: Inside IR35 Initial Contract Length: 3 months Start Date: ASAP Working Hours: Full-time hours Role Summary The successful candidate will provide specialist technical knowledge across Council Tax, Business Rates ...
111 Clinical Advisor (Remote) Posted 09 September 2026 by Lucie Hallam Medical is working with a healthcare provider to recruit experienced Pathways Trained 111 Clinicians to support their NHS 111 service remotely. ** Join our team as a 111 Clinical Advisor and earn up to £1,500 Bonus ** Are you an experienced NHS 111 Clinical ...
... everyone to feel more connected, present and understood, however they prefer to work. We aim to make our technologies so intuitive that terms like "in-office" and "remote" will seem obsolete in five years. Neat's pioneering portfolio addresses the needs of today's workplace and natively supports Microsoft Teams, Zoom, and a range ...
Are you looking for a long-term full-time remote temporary administration role? Our client is looking for a reliable and proactive Admin Assistant to support it’s day-to-day operations. This administrative role is ideal if you enjoy working with people, staying organised, and ensuring smooth administration. As an Admin ...