... Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. Why you'll love this role of Customer Support Analyst This is a varied customer-focused role within Civica Engagement Solutions, where you’ll help customers get the best from our SaaS products and ...
Customer Support Analyst £30,000 Plus benefits Quant Capital is urgently looking for a Customer Support Analyst to join or well known Fintech50 client who produces software disrupting the wealth management market. Currently they stand at 300 in the UK with almost 3000 clients. The firm runs a modern infrastructure ...
Title: Senior IT Customer Support Analyst, Desktop Support KBR is seeking a Senior Desktop Support Team Lead to provide advanced technical support and technical leadership across enterprise desktop services throughout the United Kingdom and supported regional locations. Acting as a senior escalation point, this role is ...
... and hard-working, with plenty of drive to grow quickly into the role. - A systems mindset – you understand how our product works, and why it adds value for customers. - Comfortable working in a human-agent hybrid team with an AI-first mindset. - Comfortable with data – able to use our Analyst Bot to prepare your own performance ...
... requests - Collaborate closely with internal teams to ensure seamless IT operations - Document and log support activities and resolutions - Deliver high-quality customer service and support - Help maintain our reputation for excellence Technologies: - Hardware - Support More: We are hiring for our IT support team, where you ...
... customer support tickets through to completion - Investigate, troubleshoot and diagnose technical issues - Deliver software onboarding, demonstrations and customer training - Support software installations and system configuration - Create and maintain customer-facing documentation and knowledge articles - Build trusted ...
... Excellent organisational skills with attention to detail and process. - Hands-on experience using Intercom, especially chatbot workflows and Inbox. - Experience in customer support, UX writing, content strategy, or similar fields. - Familiarity with AI (LLM’s & Natural Language) or automation tools in customer engagement. - Experience ...
... Permanent Be the Technical Expert Behind Essential Services At South West Water, technology plays a vital role in supporting the services that millions of customers rely on every day. We're looking for an experienced Deskside Analyst to join our IT Services team and provide expert 2nd line support across our business. ...
... resolution - Produce required  internal and customer-facing reports and documentation - Prioritise, monitor progress , and escalate support issues with customers and suppliers as required - Assist the  Operations Manager with customer support activities - Provide  out of hours support in line with the agreed ...
... career development opportunities and the support of an experienced team. About The Role As a Service Desk Analyst, you'll be the first point of contact for customers requiring IT support, ensuring incidents and service requests are managed efficiently while delivering a high standard of customer service. You'll work ...
... will I be doing? Kaluza’s Technical Analysts are an important member of our Implementation teams. It’s a critical hybrid role that bridges the gap between the customer's business needs and the company's technical product. They act as a consultant and technical expert during the customer onboarding and implementation ...
We're currently recruiting a dedicated Service Desk Analyst to help ensure the smooth running of the operations in Compass Group UK on a full time basis, contracted to 40 hours per week. As a Service Desk Analyst, you will use your skills to maintain a high standard of quality work. In return, you will have the chance ...
... leveraging the power of real time data with cleantech technologies. About the role Our Service Desk team keeps VidAlert’s services running smoothly and our customers supported. As a Service Desk Analyst, you’ll be the first point of contact for customer support, monitoring systems, managing alerts and solving issues as ...
... When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future. IT Support Analyst We are looking for a customer-focused IT Support Analyst to provide hands-on 1st and 2nd line support within a client-side IT environment. This office-based ...
... interpersonal skills, with the ability to provide clear and concise technical support. - Ability to manage multiple tasks and priorities in a fast-paced environment. - Customer-focused attitude with a commitment to delivering high-quality support. - Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, ...
Deliver exceptional IT support at a world-leading business school The Role London Business School are looking for a customer-focused Service Desk Analyst to join our Technology team and provide high-quality first-line support to our School community. This is an exciting opportunity for someone who enjoys helping people, ...
... fully participate and perform at their best. If you require any adjustments during the application or interview process, please contact us at [email protected], and we will be happy to support you. Keywords: L1 Service Desk Analyst, L1, first line, support, customer service, service desk analyst, IT support, technical support
Salary: £30,000 - 33,000 per year Requirements: - Experience in deskside support or a similar customer-facing IT support role - Strong knowledge of Microsoft Windows operating systems - Experience supporting Microsoft 365, Microsoft Office, and related applications - Experience building and supporting IT hardware - ...
... Support Operations department professionally, keeping pace with new systems and software developments. What You’ll Bring: - Proven experience working in a customer-facing environment, customer service role, helpdesk, or call centre setup.   - Outstanding communication skills and an excellent telephone manner, with ...
... through to strategic client integration on Citco’s core software platforms. The service delivered by the Customer Support group is aligned to both strategic Customer demands in a given region. Working as part of the Customer Support group, this role interacts with multiple functions within the Customer Support IT group and ...